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Ferndown Estates - Marston Green

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

In a difficult time of a global pandemic, and after a slow start with everyone adapting to the situation, they went above and beyond to complete my sale.PositiveResponsiveness, Professionalism, Value

Reply from agent

Thank you for your very kind review and feedback Phil. We are delighted to have finalised your sale and wish you and your family all the very best in your new home. Kind regards Ferndown Estates

5.00 /5

Would recommend using ferndown estates. They were very professional throughout the process. Always very helpful with any queries and always quick to respond. Adam , john and charlotte were all superb so thank you very much,PositiveResponsiveness, Professionalism

Reply from agent

Thank you very much Tammy for your positive review and thank you for highlighting Adam, John and Charlotte in particular. We’re always very happy to receive such nice feedback about our sales team. Kind regards Ferndown Estates

5.00 /5

Great communication, pro active approach to getting the sale over the linePositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thanks for the great review and feedback Jim. We really appreciate it when people take a time out to provide such kind words. We wish you all the very best in your new home. Kind regards Ferndown Estates

5.00 /5

I can not put into words how amazing Ferndown Estates are, even with a particularly difficult house purchase, from start to finish the team were incredible. From arranging the original viewing, then letting us set up a half an hour second viewing after our offer was accepted so we could show our parents the property (this was particularly important to us being first time buyers) and all the support throughout the difficult process. I truly believe if it was not for Charlotte being so amazing and hands on we would still not be in our house now. It was a particularly difficult house purchase and Charlotte was always there for me to have a rant and cry down the phone (sometimes sad tears but eventually happy tears!) She constantly kept the pressure on to both solicitors, working so hard to ensure progress was being made, and was always the first to call me with updates so we could ensure everything got done as quick as possible. We are eternally grateful for all you did Charlotte as you are the reason we are now sat happy and well in our first ever home. And I genuinely already miss speaking to you regularly for a chat as you managed to always reassure me in the lowest of times when I thought the house purchase was never going to go through!! I would recommend Ferndown Estates to anyone and if we are to ever sell our house we know instantly that we will want to use Ferndown Estates. 100% recommend!!

Reply from agent

What a lovely review to read Chloe! Thank you very much for such kind words and in particular your feedback for Charlotte who looks after our after sales to completion. It’s always lovely to hear that we have exceeded their expectations. We understand that the post sales customer service is as, if not more important, than the service up to the sale itself. We wish you all the best in your new home and thank you once again for your lovely feedback Kind regards Ferndown Estates

5.00 /5

Adam at Ferndown was a pleasure to deal with and did a fantastic job of selling our house. He was always available on the phone, kept us well informed during the whole process and took a personal interest in our selling & buying journey. The rest of the back up team were also very helpful and good to deal with. I would highly recommend using them to sell/buy your house.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thank you for your very kind review of the service received from Ferndown Estates and in particular the job that Adam did for you both. It’s very much appreciated that you’ve provided such nice feedback following the sale of your house. We wish you all the very best in your new home. Kind regards Ferndown Estates

5.00 /5

Really happy with the way Sam from Ferndown Estates has dealt with us during our purchase of a property. She was really professional, thoughtful, informative and trustworthy. She kept us updated throughout the whole process. Even though our purchase took longer than expected (due to other circumstances), we were glad we had Sam to help us throughout. Would highly recommend. Thank you Sam!PositiveResponsiveness, Quality, Professionalism

Reply from agent

Thanks for those very kind words Sadiquel. It's very much appreciated and we will certainly let Sam know that you have taken the time to post such a lovely message on our pages. We wish you all the very best for the future!

5.00 /5

I have worked with Ferndown for over ten years, Purchasing, Letting and Selling. They cannot be faulted, All the staff are so pleasant and helpful and there is always a cheery welcome and manner with every phone call and contact. Nothing is too much trouble and all potential problems are sorted quickly and efficiently in a very professional way.by a group of people who obviously enjoy working together and providing an excellent end product. Top Marks for a Top Team

Reply from agent

Thank you for your very kind review Chris and it’s been a pleasure dealing with you all this time. Both the sales and Lettings team were very touched with your call and feedback after being a landlord and then selling with us. We’d like to wish you and your family all the very best. Kind regards Ferndown Estates

5.00 /5

I Just moved into my new home last Friday, defiantly 5 stars to Ferndown Estate, especially to both Adam and Louise. Hadn't been their huge efforts on my case, I probably wouldn't be able to get my dream home. I would definitely recommend Ferndown Estate for the following reasons: 1. They are professional. I was briefed of the property marketing info and had room photos professionally taken by Adam, and one later it went on the market and got sold agreed within two weeks time. 2. They are really good at monitoring and chasing progression throughout the whole chain. A big thumb up to Louise, as in my case, there are so many people are involved: my sales/purchases solicitor, the Estate Agency(the property I was purchasing from), my buyer's solicitor and my buyer's buyer solicitor. She has been doing a fantastic job to keep all parties informed and satisfied. 3. They are fabulous with regards to crisis handling. The chain collapsed unfortunately due to the bottom of the chain pulled out right before the exchange. I was disappointed and panic and had a lot of pressure from the new home developer. Adam guided me through it and managed to keep the whole thing progressing. It has been a long bumpy road for me, and I am so glad that I have been through this with Ferndown Estate.

Reply from agent

Thanks for such a lovely review Bo Du. Your feedback was great to hear as it demonstrates our philosophy in how we market properties to protect our clients interests. Sales sometimes break down but experienced agents such as ourselves can deal with these situations efficiently and we’re pleased to hear the sale got sorted again quickly. Thanks again for such great feedback and we look forward to assisting you in the future!

5.00 /5
Reply from agent

Thank you for your five star review Marie. Can you confirm your relationship with Ferndown Estates please and if possible the reason for your five star rating! Ferndown Estates

Contact details
Sales Phone:

0121 770 5666

Opening hours

Unknown

Address

3 Elmdon Rd, Marston Green, Birmingham, B37 7BS, UK, B37

Ferndown Estates is an independently owned family run business offering a comprehensive and personable approach to estate agency. We've been here since the turn of the century! We're probably, almost definitely the most successful independent sales and letting agent within the east of Birmingham and North Solihull area. We are Proud Members of The Guild of Property Professionals which allows us to deal with sale and rental properties at a local, National and International level. We offer a wide range of sale and rental options including Private Treaty Auctions Guaranteed Purchase Property Management Commercial (Auction Only) We also offer assistance via Carefully Selected Third Parties (Fees and Charges May Apply) for Conveyancing, Mortgage, Surveying, Maintenance & Decorative Services. We are award Winning Agents and are proud to serve our clients and customers from 2003.

Our team

Ferndown Estates

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available