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Ferndown Estates - Marston Green

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Forced me and my girlfriend to continue with a contract even though my girlfriend had been stabbed and didnt want to live in the area anymore. As the attackers family, who live nearby, were making more threats. We signed it a few days before, and hadnt even moved in, but still they forced us anyway. Threatening us with legal action, keeping our down payment and having to pay rent for a place we wernt living in. They didnt explain anything about the legal side of the contract beforehand (this was our first home so it was all new to us), and still havent given us access to our tenancy agreement so we can see what we have agreed too. We did read it before we signed it of course, but obviously we didnt expect to be pulling out of it or remember it word for word. Really cold and greedy company. Would not recommend.

Reply from agent

Good evening Trixie I’m sorry you have felt the need to place such a negative review following your experience with your new tenancy. In response, the property and decisions around your tenancy are not down to us as the property is not managed by ourselves. We were asked to find a suitable tenant and you put yourselves forward and wanted to apply for the property We certainly don’t force people to enter into any tenancy. All tenants receive the tenancy details upfront digitally to be able to read the information fully before signing. When you signed the tenancy agreement no-one could have expected the attack to happen. As I understand it, your landlord was genuinely shocked and is allowing you to leave the tenancy as soon as possible which normally requires a new tenant to be found. I’m aware you have their contact details and you need to take this up with them directly. Your situation is extremely difficult and you have our utmost sympathies however, it is only your landlord who can allow you to cancel your tenancy not ourselves. We have no power to cancel a tenancy which has been signed by all parties. In the meantime, you should liaise with the relevant authorities if you have been receiving any further threats from anyone. Regards Ferndown Estates

1.00 /5

Terrible service when I sold my flat. They failed to put vital details in the paper work which delayed the sale by months. Even when I complained and chased them they only updated my solicitors by phone and not in writing like I asked. This meant another delay because the buyers solicitors wanted every thing in black and white. In total I went 4k in debt due to the delays. I rent a house through them and so far I have waited 11 months for some one to even come and look at the shower. It needs replacing desperately and I'm sick of chasing them. The guy only came out last Thursday to look at it. I doubt I'll ever get a new one at this rate. Ferndowns are the worst estate agents I've ever had to deal with.

Reply from agent

We contacted you following your review to invite you into our office to discuss the comments made. We had not had any contact with you or complaint about the sale at the time, so to read your comments on our review page was disappointing. It was good of you to come and speak to me face to face. Following our discussion and a full review of your sale, we unfortunately have to disagree with the comments you have made with your sale and have advised you to consider making your complaint against another entity. We have highlighted to you all of the positive comments you have made during the sales process all the way through to completion, with statements of 'How positive and refreshing' we were.' The sale of a property can be fraught and delays occur due to the system of sale used. Your position was difficult due to the lack of duty of care by a third party and the buyers solicitor requiring all conditions being met. Nothing we did caused delay to that process We have written to you regarding this however, I also wanted to put a response on this public forum to place on record our position, that we did not give you a terrible service and we certainly were not responsible for months of delay. We hope you have taken our comments on board here and hope you consider our advice in where your redress should be addressed Your experience as a tenant was also disappointing to read and following a review of your comments and actions as an agent I have to agree that this is something we have got wrong. We have not acted in your best interests and for that I have written to you personally to apologise for. The delays in responding to issues you have raised have been unacceptable. We hope you can respond to our recent communication and look forward to providing a more positive experience going forward Thank you again for coming into the office to speak to me personally and allow us to respond to the review you have posted.

1.00 /5
31.12.2018
Unreasonably

I was a tenant with Ferndown estates and felt robbed due to their unreasonable referencing fees. Even after moving out of the property, for referencing to my next letting agent they charged 30 pounds. The service provided is just average as well

1.00 /5
31.12.2018
"Unreasonably..."

I was a tenant with Ferndown estates and felt robbed due to their unreasonable referencing fees. Even after moving out of the property, for referencing to my next letting agent they charged 30 pounds. The service provided is just average as well

review by patt 31.12.2018
1.00 /5
17.01.2017
The worst estate agent I have

The worst estate agent I have ever encountered in over 40 years. Their inability to communicate, and to act to control their element of the chain, led to its collapse. They will be barred from ever being involved in any future house chain I am involved in.

1.00 /5
17.01.2017
The worst estate agent I have

The worst estate agent I have ever encountered in over 40 years. Their inability to communicate, and to act to control their element of the chain, led to its collapse. They will be barred from ever being involved in any future house chain I am involved in.

1.00 /5
17.01.2017
"The worst estate agent I have ..."

The worst estate agent I have ever encountered in over 40 years. Their inability to communicate, and to act to control their element of the chain, led to its collapse. They will be barred from ever being involved in any future house chain I am involved in.

review by Yet 17.01.2017
1.00 /5
18.11.2016
"I was sent this company to my ..."

I was sent this company to my door by another estate agency. The guy started making notes for refurbishment costs (presumably for a joke rock bottom offer for this agency to buy up at a low price, then tart up to sell at full market value lol). Cue negative comments to instil correct mindset with house vendor. WELL IT DIDNT WORK WITH ME, YOU LOT!!!!!!!!!!!). Just avoid everone - there are proper agents out there (probably online these days, and cheaper.

1.00 /5
18.11.2016
I was sent this company to my

I was sent this company to my door by another estate agency. The guy started making notes for refurbishment costs (presumably for a joke rock bottom offer for this agency to buy up at a low price, then tart up to sell at full market value lol). Cue negative comments to instil correct mindset with house vendor. WELL IT DIDNT WORK WITH ME, YOU LOT!!!!!!!!!!!). Just avoid everone - there are proper agents out there (probably online these days, and cheaper.

1.00 /5
18.11.2016
I was sent this company to my

I was sent this company to my door by another estate agency. The guy started making notes for refurbishment costs (presumably for a joke rock bottom offer for this agency to buy up at a low price, then tart up to sell at full market value lol). Cue negative comments to instil correct mindset with house vendor. WELL IT DIDNT WORK WITH ME, YOU LOT!!!!!!!!!!!). Just avoid everone - there are proper agents out there (probably online these days, and cheaper.

Contact details
Sales Phone:

0121 770 5666

Opening hours

Unknown

Address

3 Elmdon Rd, Marston Green, Birmingham, B37 7BS, UK, B37

Ferndown Estates is an independently owned family run business offering a comprehensive and personable approach to estate agency. We've been here since the turn of the century! We're probably, almost definitely the most successful independent sales and letting agent within the east of Birmingham and North Solihull area. We are Proud Members of The Guild of Property Professionals which allows us to deal with sale and rental properties at a local, National and International level. We offer a wide range of sale and rental options including Private Treaty Auctions Guaranteed Purchase Property Management Commercial (Auction Only) We also offer assistance via Carefully Selected Third Parties (Fees and Charges May Apply) for Conveyancing, Mortgage, Surveying, Maintenance & Decorative Services. We are award Winning Agents and are proud to serve our clients and customers from 2003.

Our team

Ferndown Estates

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available