Very bad customer service. I have requested for so many viewings at different properties and never managed to get anything from them. I advise you to take your money elsewhere

Yuppies that are not local to the area driving up the prices for housing. EDIT: They mention that they are not driving up sales prices; apart from the exorbitant buy/rent prices on their site, they are also building a new gated (yes, gated) community in Walthamstow, with houses starting from £1 million, and the design completely incongruent to its surroundings. There has hitherto not been any sort of development of this scale and cost in Walthamstow, and this estate agent is spearheading the increase of housing in the borough

THIS AGENCY IS RACIST! I have been discriminated against by this agency because of my name and the colour of my skin. At offer stage they asked for my passport and proof of address. This is not common practise at offer stage. I got a second viewing and they sent an offer email to all the people who are viewing the property and did not ask for their passports and proof of address. I was born and raised in London yet this agency treated me like I am a second class citizen. Shame on you. I will be taking this higher up. If you are black and looking for a property in the Walthamstow and/or Leyton area STAY AWAY.

Stow Brothers offered the worst of both worlds as they failed to represent the best interests of buyer or seller; they only represented themselves and only cared about getting the sale through at any cost. In our case this involved the agent promising a substantial reduction in sale price if we did not complete by a specified date (who would agree to that?!), all without our consent and not listed on the Memo of Sale. That they covered the costs for this dodgy deal, essentially admission of guilt, was the only honourable thing they could do. We were also offered poor advice when the house was undervalued by the bank. The buyers' behaviour was even more despicable, though Stow Brothers tapped into their experience and similar values there to deal with them effectively. Look past the fancy marketing and watch out, based on our experience.

We have had a truly terrible experience selling our house through Stow Brothers. The communication and service has been utterly appalling from start to finish. At the point of going on the market and offers being obtained following an open day, through to sales progression there have been a series of fundamental errors made in communication with us and within their internal team. This included failing to notify our buyer when we had secured a a purchase property ourselves, and passing on wrong information to our onward agent regarding our circumstances. This was bordering on negligent and particularly stressful as it very nearly resulted in us loosing our purchase property. There is clearly a huge issue with staffing capacity, and internal communication and process. We also experienced a complete lack of care toward us as customers. Due to this catalogue of errors we ultimately had to make the decision to withdraw from working with Stow Brothers and go on the market with a different agent. Despite other team members admitting the errors made throughout and the poor standard of service we had received, on calling to discuss our experience with the branch manager no responsibility was accepted, indeed during this conversation it was even suggested our account of our experience was not valid until she could ‘verify with other team members’. We would strongly advise anyone to reconsider selling their property through this agent. The difference in the level of service we have received with a different agent has been starkly obvious.

The worst experience I've had with an estate agent in 10 years of renting in London.

I would just like to put down my experience first time using this business I wouldn’t say it’s a worse experience I just felt it should have been like the other agency’s do when buying a property or putting in a offer . So I liked a property with Stow bothers and I was advised to put in my maximum offer in via email because they have so many buyers so they can’t decide they will need to get everyone to bid there Max price and after the closing date no more offers could be put in . Ok so I was fully aware of this but I found it to be unfair reason being why it’s like a bidding war they created I maybe could have gone more over the offer I put down but that way how do we be sure to put in a highest possible offer when in mind it could be that the others buyers have not even put offer near to mine and I’m left with paying all the extra . So to explain my point correctly the property was marked at 475 and the vendor is looking for offers over .and then we have to all give in offers the maximum we can pay for it but your stuck cause your not sure if anyone else will be going over 480 or lower and you can’t decide if you should go higher or lower . So what I’m trying to say is that they needed to get everyone’s offers in then after that Contact the other buyers if they want to increase there offer or not because that way they are secure that someone else has put more than them rather making it confusing as asking to put in a Max price you can afford .I have spoken to so many agency’s and it works so much better that they come back to ask if you would like to increase your offer because the other buyers are offering over yours . I really liked the property it suited my family needs I felt turned down as I could have asked family to help me increase my budget if they had given me a chance to inform me that your offer is lower than the other partys rather asking everyone to put in a maximum offer by a deadline and your stuck thinking what if I am paying more eg if it’s 475 I would maybe go to 500k but your left thinking has anyone else even quoted to that amount if not I’ll be paying all that not knowingly if my offer was getting rejected or not Anyways I felt very upset thought to Share my experience ☹️

I'm currently (Jan 2020) a tenant of Stow Bros, renting a house. They are extremely slow in responding to issues and getting anything fixed. for example... we're currently into our second week without a working kitchen, and keep being told it's "not an emergency" and "these things take time". This could have easily been fixed within 24hrs. I have to chase them with several phonecalls and emails to get any response, and it's usually "nothing has been done". Really poor service, especially for a company that sells itself on providing excellent customer support.

They never respond to queries until you're less than polite about it.