Undoubtedly Stow Brothers are slick marketers and certainly pull in the punters. (Pre-Covid, viewings were uncomfortably packed). But as a buyer there’s little sense anyone’s taking a particular interest in you. Jumping straight to ‘best and final’ offers isn’t a great policy, nor is failing to contact you when a house you failed to get is back on the market, because they’ve decided they know what level of offer you’d put in the second time round and dismiss you! My experience once I was successful with an offer was poor. The sales progressors provided no help with the difficulties of being in a chain. At one point mine seemed close to collapse – but If I found anything out it was only through being contacted by my vendors. Direct communication with them became vital. I got no updates even when there was a frustrating delay for a whole week before exchange. If I was a seller I’d be concerned I could lose a sale because of poor liaison with my buyer; as it is I’m pleased I wasn’t the one paying Stow.