I was given written confirmation of a viewing, turned up 15 minutes early, only to find no one there. I called the office to be told that my viewing was 30 minutes before what I had been sent in writing. I then got a call from the agent who was meant to meet me who insisted he had been there the whole time. I then viewed another property with this agency thinking that the last time had been bad luck only for it to turn into a bidding war with very terrible communication from their part. This agency knows how difficult the market is and are not doing anything to make managing it any easier for tenants.