Update: unfortunately, in retrospect I would have to say Stow Brothers have the best pre-sales team, and the worst after-sales support. 12 months on from my review below, we have decided not to renew our agreement with Stow. The main reason is that they simply provide terrible service to landlords: information takes weeks to get to tenants sometimes, and Stow guard the communication with tenants jealously. In addition, every single piece of work needed to the property in the part year, if done through Stow Brothers, ended up being quoted as over £250. Even something as simple as kitchen cupboard hinges becoming loose, or a bathroom door starting to stick: "It's all knackered, you need to replace it all." The final insult has been the way our tenants' checkout has been handled - I have personally had to supervise the entire affair, pointing out to Stow where the tenants haven't fulfilled their part of the tenancy agreement, and organising remedial works. If I wanted to manage the property myself, I wouldn't have hired Stow to do it! Terrible. Avoid, avoid, avoid! -- We've let our house out through Stow Brothers for 6 months now, and they have been professional and thorough in their service. Our contacts have been Catherine and Geida in the Residential Lettings team, and while it sometimes takes a bit of time to get things organised, they have managed to handle every thing that has come up. Thank you, Catherine and Geida!