We were looking for flats and we came to agreement on one day with this agency to view a flat. As we live Central we had to travel there for about 40min plus the cost of the tube. We arrived 30 minutes before viewing to make sure we are on time, then 15 minutes before viewing we got call from the agency saying that they don't have the keys from the property and we can't do the viewing. Anyway, we were very close to the agency and we walked in to ask if there is any way we can check the property today as we had seen few and we wanted to give our final decision by tomorrow. The guy said that we can’t and he asked us to come again tomorrow (when we already spent monay for the transportation and 40min travel). We replied that we want to take our decision today and this was our last property to view. This was his response: That's fine! We have lots people lining up and looking for flats! Is this a professional response? I'm not sure if he was confused as this is not a game that someone loses and someone doesn't! Anyway, if he believes that having people lining up for and he can do whatever he wants that a very bad attitude and disrespectful to see it from a human being. We got another flat at the end and we won't be coming back again to this agency as I can't imagine how they will treat you if you already rent with them.