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Credential

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Credential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

Do not go with credential - appalling customer service. They charged us on leaving to reclean a bathroom that had already been professionally cleaned and held us responsible for things out of our control. (After we had handed our keys back, a pair of socks blew into our garden from the neighbours line, and we were charged for their removal.) They use every tiny excuse to pull money out of you, and there is no cooperation. I am very disappointed with such a lack of care, and complete lack of kindness. You will regret your decision if you go with them.

review by Katia Elizabeth Newman-Tancredi

Reply from agent

Dear Katia, I have now investigated this matter and note that you were a tenant in a property managed by ourselves. The checkout inspection is based on fact and contained evidence that you had not left the property in the same condition as noted in the inventory when you moved in to the property. Furthermore I note that you did not dispute the amounts that had to deducted and were in agreement with ourselves that the property had not been cleaned to a professional standard. You had requested for the property to be professionally cleaned before you moved in and I have looked at your receipt which confirms you paid £40 for a professional cleaner upon moving out. This is not in line with industry prices for the cleaning of a three bedroom property and might explain why the professional cleaning was not of a professional standard. I trust this clarifies our stance on this matter, however if you have any further questions please do not hesitate to contact me. Rizwan Osman Director

1.00 /5

I received a shockingly rude and poor service when I left my property a few months ago - I had agreed with them a leave date months in advance which they then said couldn't be completed in a couple of weeks leading up to my exit date, and forced me to pay another month's rent as a result of their error, leaving me out of pocket as had to pay two rent payments in one month. They do have amazing properties and helpful landlords on their books, but in my opinion could have been much, much more helpful and considerate to me, who at this time had been a long serving tenant and customer of Credential. Really poor way to treat a customer

review by Alex Clifford

1.00 /5

Was polite enough to call and say i was running 5 min late but once rescheduled nobody showed up or showed the same courtesy. I thought it would be in their best interest to get a customer ( from the reviews i read i guess i was saved from the process of dealing with such an unprofessional agency. Thanks !!

review by Arlene A.

1.00 /5

Absolutely awful customer service- so slow to respond to any issues. Sometimes takes weeks. Additionally, they take every opportunity to unfairly squeeze money out of you. Don't go with these guys, you'll regret it.

review by Joe Smith

Reply from agent

Dear Joe, I am sorry to hear you have experienced issues with our customer service. Having looked into this matter, I can see that you are currently a tenant in a property managed by ourselves. I note that you have not vacated the property yet so I am not sure what sums of money you are referring to in your review. Furthermore I have also investigated all maintenance requests for your property and there is currently no issues pending so perhaps you could contact me directly to discuss your review in more detail as we take feedback from our clients serious. Rizwan Osman Director

1.00 /5

review by 814bex

1.00 /5

This agency should close down as their service is very unprofessional and poorly managed by Mr. Olivier Cargill.

review by Alex Nicu

Reply from agent

Dear Alex, I am sorry to hear you were not satisfied with the service provided by our property management service. As you are aware both yourself and the other tenant in your property were found to be subletting your property to third parties which is in breach of your tenancy agreement. As such you were asked to vacate the property in line with legal procedures. If you would like to discuss this matter further please do not hesitate to contact me. Rizwan Osman Director

1.00 /5

22.07.2014

The worst customer service I have ever received from the accountant Muralie. No help at all. Rented from credentials for three years and after leaving this man caused unmerited amounts of stress.

review by Catriona Marion Murray 22.07.2014