Credential
Credential
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1.00 /5
Rude, incompetent and aggressive
1.00 /5
do yourself a favour and look else where, ollie has been incredible rude and has been withholding information we are legally entitled to they will charge you if you report a maintenance issue if an appointment is booked and no fault is found or improper use on an appliance is found and you will be liable for the call out and repair. it’s just a bit ridiculous really, the property we were interested in was advertised as being furnished yet it didn’t come with a single piece of furniture and we had to write into the contract to have beds with mattress in our rooms then come time to move in which was super rushed btw, we realise they haven’t given us headboards and they string us along until they declare that it wasn’t explicitly stated in our contract therefore we won’t be getting headboards because the landlord refuses to supply them yet when we request a landlords name and address to verify this information ollie took it upon himself to deny us that right if you’re reading this ollie, know that i would like to see proof that our flat has smoke detectors because we will sue you if one cannot be found speak soon hun x also next time don’t threaten me ok?
1.00 /5
Do not waste your time letting with Credentials. They are rude, unprofessional and have a tendency to ignore e-mails when there is anything important that they need to address/fix within the property - despite it being a danger to the tenants' health. The service my housemates and I received was appalling, Ollie was consistently rude and dismissive. To speak of just one issue (among many I assure you), I lived with a serious mould issue in my room for over two months - with no helpful action on Credentials or Ollie's part. I have rented with a number of estate agents throughout the past years; yet I can say without a doubt that Credentials has been the worst.
1.00 /5
Awful service late for veiwings did not say sorry . Continued to make a offer and did not act on behalf of me at all . stay away
1.00 /5
My daughter and her friends have just finished letting with Credential in Tooting and the way they have been treated has been appalling. They have been exemplary professional tenants and the bullying and dismissive nature of their property manager Ollie upset the girls. Given the immaculate condition they left the property in and the mice the girls had to endure throughout the tenancy I was appalled by the retention of some of their deposit and Ollie's response to their complaint. Shocking!NegativeProfessionalism
1.00 /5
I received a shockingly rude and poor service when I left my property a few months ago - I had agreed with them a leave date months in advance which they then said couldn't be completed in a couple of weeks leading up to my exit date, and forced me to pay another month's rent as a result of their error, leaving me out of pocket as had to pay two rent payments in one month. They do have amazing properties and helpful landlords on their books, but in my opinion could have been much, much more helpful and considerate to me, who at this time had been a long serving tenant and customer of Credential. Really poor way to treat a customer
1.00 /5
Absolutely awful customer service- so slow to respond to any issues. Sometimes takes weeks. Additionally, they take every opportunity to unfairly squeeze money out of you. Don't go with these guys, you'll regret it.
1.00 /5
Was polite enough to call and say i was running 5 min late but once rescheduled nobody showed up or showed the same courtesy. I thought it would be in their best interest to get a customer ( from the reviews i read i guess i was saved from the process of dealing with such an unprofessional agency. Thanks !!
1.00 /5
Do not go with credential - appalling customer service. They charged us on leaving to reclean a bathroom that had already been professionally cleaned and held us responsible for things out of our control. (After we had handed our keys back, a pair of socks blew into our garden from the neighbours line, and we were charged for their removal.) They use every tiny excuse to pull money out of you, and there is no cooperation. I am very disappointed with such a lack of care, and complete lack of kindness. You will regret your decision if you go with them.
1.00 /5
This agency should close down as their service is very unprofessional and poorly managed by Mr. Olivier Cargill.
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108 Tooting Bec Road Tooting Bec, London, SW17 8BQ, London, UK, SW17
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