I received a shockingly rude and poor service when I left my property a few months ago - I had agreed with them a leave date months in advance which they then said couldn't be completed in a couple of weeks leading up to my exit date, and forced me to pay another month's rent as a result of their error, leaving me out of pocket as had to pay two rent payments in one month. They do have amazing properties and helpful landlords on their books, but in my opinion could have been much, much more helpful and considerate to me, who at this time had been a long serving tenant and customer of Credential. Really poor way to treat a customer