Dear Joe, I am sorry to hear you have experienced issues with our customer service. Having looked into this matter, I can see that you are currently a tenant in a property managed by ourselves. I note that you have not vacated the property yet so I am not sure what sums of money you are referring to in your review. Furthermore I have also investigated all maintenance requests for your property and there is currently no issues pending so perhaps you could contact me directly to discuss your review in more detail as we take feedback from our clients serious. Rizwan Osman Director