Dear Mr Peak, I refer to your review. I am disappointed to learn that you were not satisfied with the service provided by Credential. I have now investigated this matter and can confirm that the property occupied by your daughter and her friends was not handed back in a suitable condition following the termination of their tenancy. I can further confirm that the documents we provided to your daughter contained factual evidence of the difference in condition from when the tenancy commenced. Unfortunately as managing agents it is part of our job to ensure a property is handed back to us in a suitable condition and if it is not then any issues will need to be rectified or deductions will need to be made from a deposit. We still have to continue to carry out our obligations to landlords in this respect and will not be threatened by tenants and bullied into changing our findings in return for receiving a bad review. Should tenants wish to dispute any deductions from a deposit then they are advised to file a dispute through the Deposit Protection Service where the deposit is held. This was all communicated to all tenants in our correspondence. Should you have any questions regarding this matter then please do not hesitate to contact me. Rizwan Osman Director