Dear Sir/Madam, I refer to your review. Unfortunately I can find no record of you on our systems so I cannot investigate this matter further. Perhaps you will contact me so we can discuss this further. Rizwan Osman Director

Dear Sir/Madam, I refer to your review. Unfortunately I can find no record of you on our systems so I cannot investigate this matter further. Perhaps you will contact me so we … More

Dear Sir/Madam, I refer to your review. Unfortunately I can find no record of you on our systems so I cannot investigate this matter further. Perhaps you will contact me so we can discuss this further. Rizwan Osman Director

Thank you for taking the time to voice your concerns. Please reach out to us at 020 8767 0022 to further discuss your concerns. Thank you and we hope to hear from you promptly.

Dear Ali, We are unable to find your details on our system and unable to investigate the matter. Please could you contact us to discuss the matter. Thank you.

Dear Ella, I am disappointed to learn that you have not been satisfied with the services provided by Credential. I have now managed to investigate this matter and I am surprised at your claims that correspondence has been rude and threatening. In fact all correspondence from yourself has been rude and the tone of your review is actually very threatening. Let me now comment on the points in your review: 1. It is standard practice in the property industry to hold tenants liable for any callouts or repairs should misuse be found or no fault be found. 2. The property you are residing in, was advertised as being furnished or unfurnished. You subsequently requested furniture which was in your pre-tenancy documentation which you signed. At no point was a request for headboards made. 3. We repeatedly advised you that as we manage the property, all correspondence in respect of your tenancy and the property should be addressed to ourselves. When you did not accept this, we advised you of the landlords correspondence address. 4. You have asked for the location of the smoke detectors in the property numerous times now since you have moved in. As per legal requirements, there are smoke alarms in your property and we have now advised you numerous times to refer to your inventory for the location of these smoke alarms. I trust this clarifies the issues you have brought up in your review. However if you would like to discuss this matter further then please do not hesitate to contact me. Regards Rizwan Osman Director

We're sorry to hear your experience with us was less than amazing. Please reach out to us at 020 8767 0022 so we can understand what happened and how we can improve. We look forward to hearing from you.

Dear Mr Peak, I refer to your review. I am disappointed to learn that you were not satisfied with the service provided by Credential. I have now investigated this matter and can confirm that the property occupied by your daughter and her friends was not handed back in a suitable condition following the termination of their tenancy. I can further confirm that the documents we provided to your daughter contained factual evidence of the difference in condition from when the tenancy commenced. Unfortunately as managing agents it is part of our job to ensure a property is handed back to us in a suitable condition and if it is not then any issues will need to be rectified or deductions will need to be made from a deposit. We still have to continue to carry out our obligations to landlords in this respect and will not be threatened by tenants and bullied into changing our findings in return for receiving a bad review. Should tenants wish to dispute any deductions from a deposit then they are advised to file a dispute through the Deposit Protection Service where the deposit is held. This was all communicated to all tenants in our correspondence. Should you have any questions regarding this matter then please do not hesitate to contact me. Rizwan Osman Director