Dear Ella, I am disappointed to learn that you have not been satisfied with the services provided by Credential. I have now managed to investigate this matter and I am surprised at your claims that correspondence has been rude and threatening. In fact all correspondence from yourself has been rude and the tone of your review is actually very threatening. Let me now comment on the points in your review: 1. It is standard practice in the property industry to hold tenants liable for any callouts or repairs should misuse be found or no fault be found. 2. The property you are residing in, was advertised as being furnished or unfurnished. You subsequently requested furniture which was in your pre-tenancy documentation which you signed. At no point was a request for headboards made. 3. We repeatedly advised you that as we manage the property, all correspondence in respect of your tenancy and the property should be addressed to ourselves. When you did not accept this, we advised you of the landlords correspondence address. 4. You have asked for the location of the smoke detectors in the property numerous times now since you have moved in. As per legal requirements, there are smoke alarms in your property and we have now advised you numerous times to refer to your inventory for the location of these smoke alarms. I trust this clarifies the issues you have brought up in your review. However if you would like to discuss this matter further then please do not hesitate to contact me. Regards Rizwan Osman Director