A selection of reviews, highest rated first. Not every review may be shown.
They don’t even let you know you’ve not got the house you applied for. If you chase them on the rare occasion you can get through they’ll tell you no, otherwise it’s silence. Terrible customer service.
Reply from Redbrik Chesterfield: Hi Jade,
We’re sorry to read this and would like to look into what happened. We’ve checked our records but unfortunately can’t find any viewing or application under your name, so we’re currently unable to identify the property or circumstances you’re referring to.
We take our customer service seriously, so we’d appreciate the opportunity to understand what happened here. If you could contact us directly at lettings@redbrik.co.uk with a little more information, we’ll happily investigate this further for you.
Redbrik
Redbrik.
ABSOLUTELY AWFUL this is a real review from a real person buyer not sure where they get there reviews from there extremely rude people you try make appointments to view properties making things extremely difficult they completely over value properties I would stay well clear as a seller absolutely shocking there much better local estate agents to them you can’t get hold of them they don’t bother to pick up there phones very lazy people
Reply from Redbrik Chesterfield: We’re disappointed to read this. As discussed when we spoke with you directly following your review, our viewing policies are designed to protect our clients and are an important part of the service we provide.
In relation to pricing, our valuations are based on market evidence and local knowledge. There would be no benefit to us or our clients in overvaluing a property.
We always aim to be professional and respectful in our dealings and expect the same in return. We will continue to apply our processes in the best interests of our clients.
Best wishes,
Redbrik.
I am very disappointed with my experience when trying to purchase a property through Redbrik. The agent Ben dealing with the sale had a clear motive for a cash sale ie not ourselves; and possessed a clear lack of transparency throughout the process. Important information was either withheld or only shared after repeated follow-ups, which made it difficult to make informed decisions. Communication was inconsistent, and when questions were raised, responses were often vague or incomplete. This created unnecessary stress and undermined trust. I would expect a higher level of honesty and openness from a ‘professional service’ and unfortunately, this fell well below expectations. Would not recommend using Redbrik to any of our friends and family or wider network.
Reply from Redbrik Chesterfield: Hi Holly,
Thank you for taking the time to leave a review. We’re genuinely sorry to hear that you felt disappointed by your experience, as this was certainly not our intention.
We understand how frustrating it can be to miss out on a property you were keen to purchase. From the outset, Redbrik’s role was to act in the best interests of the seller, whose priority was the security of sale rather than simply achieving the highest price. This position was shared openly by Ben throughout the process.
You were kept informed at each stage and were invited to submit a best and final offer. Following this process, the seller chose to proceed with an alternative offer that they felt presented a lower-risk route to completion. This decision was based on the overall circumstances of the offers received, rather than a preference for a cash buyer.
We appreciate that this outcome was disappointing. However, we do not recognise the suggestion that information was withheld or that the process lacked transparency. Our team worked to provide clear, honest updates while balancing our responsibility to all parties involved.
We wish you the very best with your onward property search and thank you again for taking the time to share your feedback.
Redbrik.
They keep properties up on apps etc such as rightmove, then when you apply for a viewing they respond with 'its undergoing applications' - so take it down then? We've been let down so many times because of this
Reply from Redbrik Chesterfield: Hi Paige.
All of our Lettings properties stay online until the day that the new tenant moves in, as this is when our software changes them to 'Let'. Occasionally, a tenant will also give back word before they move in, therefore keeping them online also allows us to add interested parties to a standby list. We don't do this to let anyone down and also offer to register searching applicants to our mailing list so we can advise of other suitable properties as they become available.
Warm regards,
Redbrik Lettings.
Booked to view a property. Turned up to undertake the viewing two days after booking.
No one there. Called the office was told that someone was on the way. Then nothing. Called again and was then told the office had cancelled the viewing and I’d been emailed. When I explained I hadn’t left an email I was told aww sorry! Avoid this place what a joke!
Reply from Redbrik Chesterfield: Hi Robert,
We’re very sorry for what happened and appreciate you taking the time to leave this feedback.
This was an error on our part. When a sale was agreed, our system automatically cancelled upcoming viewings and sent notifications by email. As your email address had previously been removed at your request, you didn’t receive this update. We should have called you directly to explain that the viewing was no longer going ahead, and we didn’t - which was an oversight and not the level of service we aim to deliver.
Our Sales Manager has since been in touch to apologise personally. We’re sorry for the inconvenience caused.
Kind regards,
Redbrik
Absolutely disgusting customer service!
Put and offer in on a commercial property through bothams. Fobbed off for 10 weeks to then receive an apologetic call from Andrew the director promising the following Monday I would get an answer. 7 weeks later after chasing him every week not one returned phone call! Utter waste of time!
If I could give 0 stars I would. Most disgusting service I’ve seen provided. As tenants renting with them, nothing would get done until we had complained multiple times.
We mentioned our washing machine leaking along with our shower, and they eventually sent a plumber/handy man out to sort the shower a week or so later. We then mentioned the washer when he came to the house, and when he looked at it he said it had been superglued. We had been taking our washing to family’s to do so hadn’t noticed. So somebody had snuck into the property without our consent when we were out at work.
The only person who got things done for us was Kiren in the maintenance department- she was amazing! Couldn’t fault her.
We were under the care of Georgina who was late in her responses but at least she answered. Once she left the company we were forgotten about and ignored. When it came to the end of our tenancy, we gave our notice and wasn’t even acknowledged by anyone at Redbrik. UNTIL.. they wanted to do viewings whilst we still had our belongings in the property, but we agreed as we are civil and understand they wanted to fill our space ASAP.
Once we had moved out, we were told in the office that someone will be in touch about getting our deposit back. After hearing nothing, we emailed the lettings team. We heard nothing back after 2 weeks of emailing multiple times, just an automated response saying they would contact us back in 24-48 hours. After 3 weeks of being ignored I’d called the office, and was palmed off saying there were no “asset managers” in and they’d call me back. Nobody rang back. Days later I called again and got the same response. We left the property in better condition than we had received it, and they had instantly filled our spot with another tenant.
They were just reluctant to give our deposit back, and ignoring every email and call. Disgusting service, and when told over the phone, no apology given. Just excuses. Why have an automated response saying 24-48 hours response time when it wasn’t even 2-3 weeks without me having to pester them and block my number when I called so that they would answer.
Really do not recommend renting with Redbrik- I have discouraged the people I know from doing the same too. Far better companies out there!
UPDATE- it won’t let me reply to their response but for people out there reading this, please know this was NOT explained to us as stated by them below. And this was several weeks of chasing and at no point were we told it was due to “annual leave” which was a long time if so. They would just say there’s no asset managers in and that they’d return our call when there was, which would never happen. Truth is we weren’t designated another asset manager, when I asked who had taken over managing us when Georgina left nobody could answer over the phone and said they’d get somebody at least to get in touch. Which they didn’t. Redbrik just enjoy fobbing people off and looking good from the outside🤗
Reply from Redbrik Chesterfield: Hello Brittany.
Thank you for taking the time to leave us a review. At Redbrik, we pride ourselves on our high service standards, so we’re sorry to hear that your experience, particularly related to property repairs, fell short of this.
We apologise for the delay in acknowledging your notice. Unfortunately, your newly appointed dedicated Asset Manager was on annual leave when this was sent; however, it was processed promptly upon their return. Thank you for your patience regarding the deposit return. We understand that this took longer than expected, but we believe our team was able to clarify the process and the cause of the delay when you spoke with them last week. We’re pleased to confirm that your deposit has now been released to you in full.
If you would like to discuss any aspect of your experience further, please don’t hesitate to email us at lettings@redbrik.co.uk. Thank you again for your feedback.
Best wishes,
Redbrik Lettings
I am writing this review with regret and a heavy heart. Redbrik marketed my house for me and the buyer pulled out 2 weeks to completion. This put me in a difficult situation and I had to accept a part-exchange deal at a lower price. Redbrik now insisted that I must pay £600(in addition to the initial deposit that we paid) as a withdrawal fee with no empathy about my situation. Clauses were inserted in the contract to rob people even when things go wrong no matter whose fault. Redbrik policy needs to be audited because I was not willing to withdraw but everything would go wrong if we didn't accept a part-exchange. Preying on people’s difficulties is nothing short of evil. I am going to be warning everyone I know about Redbrik and will not touch Redbrik even with a long stick ever again. Its so sad that we don't have 0 star.
Reply from Redbrik Chesterfield: Hi,
We’re sorry to read your review. Unfortunately, despite everyone’s best efforts, the chain did unexpectedly collapse very close to completion, which understandably left you in a difficult position. We're pleased you were able to proceed with your onward purchase through the part-exchange option, although we appreciate this wasn’t the route you originally hoped to take.
With regard to the charges mentioned, we always aim to be fully transparent. The withdrawal fee you refer to forms part of the agreement signed at the outset and is designed to reflect the time, work and costs involved in selling a property. In addition, the upfront fee you initially paid was a marketing fee which covers professional photography, floor plans and getting your property listing ready for sale which were all completed to ensure your home was presented to the market to the highest standard.
As you were on our legal-inclusive package, your legal costs for the sale progression up to that point were also fully covered, meaning you were not charged for the legal work that had already been undertaken on your behalf.
We do genuinely regret that your sale didn’t progress as planned and that your experience led you to feel this way. We are always open to discussing concerns directly and remain happy to speak with you further should you wish to do so.
Kind regards,
The Redbrik team
Unorganised, rude and unprofessional.
Reply from Redbrik Chesterfield: Hi David.
I'm genuinely sorry to hear that we've not met the standards you expect from us. We strive to be professional at all times, even when things don't go well.
Customer feedback is essential for us to iterate & improve. Though I understand that helping us may not be at the top of your to-do list, I'd be grateful if you would be willing to share specific details about your experience so we can address any areas of concern.
Regardless, thank you for your feedback. It will be investigated and will any lessons learned will be used to improve our service. I sincerely hope we can regain your trust in the future.
Warm regards,
Chris Carlisle
J R Hopeless.
Happy to take your money and let you live in mouldy conditions. No customer care at all. Always on the side of the landlord. Empty promises of maintenance.
Avoid avoid avoid.
(Speaking about lettings only, Leyburn office)
Reply from Redbrik Chesterfield: Hi Andrew. I agree and accept that you had a bad experience with your tenancy, I'm truly sorry for that. I stand by our team, who I feel did the best they could to resolve your issues before ultimately negotiating you an early exit from the tenancy.
That said, lessons have been taken from your experience that we will use to improve our service going forward and avoid situations like yours in the future.
I appreciate the candid review and wish you well for the future.
