Redbrik Chesterfield

Great enthusiasm, drive and understanding of selling houses, which is why I signed up for them to sell mine.

Katie organised my onward purchase and she was great. Organised, approachable and nothing was too much trouble. She was very helpful and it was like dealing with a person not a robot. It was also very easy to get in touch with her. Redbrik on the whole were good. Andrew was my the estate agent I dealt with for the closure of my sale and purchase. He was helpful and easy to contact. The downside was sometimes I thought there miscommunication between myself, the vendor for my purchase as well as between me and my buyer. Nothing major.

Ben and Jessica were great at keeping the purchase moving, and we really appreciated how on the ball they were. The sales progressor was a bit harder to rely on – updates were patchy, and then they suddenly reappeared right at the end. We also found out the searches we’d been promised through Secure-Move (paid around £600) weren’t up to date, so our solicitor had to do extra checks and chasing. Still, credit to Ben and Jessica for doing what they could to keep things steady.

My experience of Redbrik is a good one. All the people involved in my sale were professional, very responsive and pro-active. Jake was very good at obtaining a price acceptable to me. As I live 3 hours away I appreciated the help in doing the insurance checks required. The process from accepting an offer went pretty smoothly. I've given 4 stars rather than 5 as I think the initial evaluation was too high, the sale happened at the same time as inflation increased rapidly so the original price had to drop, but my expectations were for a higher sale price.

The professional service and advice provided by Tracey was excellent and if it wasn't for her help and support we would have seriously struggled to complete the process after a very difficult set back. We have really appreciated all her hard work and efforts throughout. Outstanding member of staff. It would have been 5 stars based on Tracey alone.

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Friendly and polite