Booked to view a property. Turned up to undertake the viewing two days after booking. No one there. Called the office was told that someone was on the way. Then nothing. Called again and was then told the office had cancelled the viewing and I’d been emailed. When I explained I hadn’t left an email I was told aww sorry! Avoid this place what a joke!
Reply from Redbrik Chesterfield: Hi Robert,
We’re very sorry for what happened and appreciate you taking the time to leave this feedback.
This was an error on our part. When a sale was agreed, our system automatically cancelled upcoming viewings and sent notifications by email. As your email address had previously been removed at your request, you didn’t receive this update. We should have called you directly to explain that the viewing was no longer going ahead, and we didn’t - which was an oversight and not the level of service we aim to deliver.
Our Sales Manager has since been in touch to apologise personally. We’re sorry for the inconvenience caused.
Kind regards,
Redbrik
