Hi Holly, Thank you for taking the time to leave a review. We’re genuinely sorry to hear that you felt disappointed by your experience, as this was certainly not our intention. We understand how frustrating it can be to miss out on a property you were keen to purchase. From the outset, Redbrik’s role was to act in the best interests of the seller, whose priority was the security of sale rather than simply achieving the highest price. This position was shared openly by Ben throughout the process. You were kept informed at each stage and were invited to submit a best and final offer. Following this process, the seller chose to proceed with an alternative offer that they felt presented a lower-risk route to completion. This decision was based on the overall circumstances of the offers received, rather than a preference for a cash buyer. We appreciate that this outcome was disappointing. However, we do not recognise the suggestion that information was withheld or that the process lacked transparency. Our team worked to provide clear, honest updates while balancing our responsibility to all parties involved. We wish you the very best with your onward property search and thank you again for taking the time to share your feedback. Redbrik.