If I could give 0 stars I would. Most disgusting service I’ve seen provided. As tenants renting with them, nothing would get done until we had complained multiple times. We mentioned our washing machine leaking along with our shower, and they eventually sent a plumber/handy man out to sort the shower a week or so later. We then mentioned the washer when he came to the house, and when he looked at it he said it had been superglued. We had been taking our washing to family’s to do so hadn’t noticed. So somebody had snuck into the property without our consent when we were out at work. The only person who got things done for us was Kiren in the maintenance department- she was amazing! Couldn’t fault her. We were under the care of Georgina who was late in her responses but at least she answered. Once she left the company we were forgotten about and ignored. When it came to the end of our tenancy, we gave our notice and wasn’t even acknowledged by anyone at Redbrik. UNTIL.. they wanted to do viewings whilst we still had our belongings in the property, but we agreed as we are civil and understand they wanted to fill our space ASAP. Once we had moved out, we were told in the office that someone will be in touch about getting our deposit back. After hearing nothing, we emailed the lettings team. We heard nothing back after 2 weeks of emailing multiple times, just an automated response saying they would contact us back in 24-48 hours. After 3 weeks of being ignored I’d called the office, and was palmed off saying there were no “asset managers” in and they’d call me back. Nobody rang back. Days later I called again and got the same response. We left the property in better condition than we had received it, and they had instantly filled our spot with another tenant. They were just reluctant to give our deposit back, and ignoring every email and call. Disgusting service, and when told over the phone, no apology given. Just excuses. Why have an automated response saying 24-48 hours response time when it wasn’t even 2-3 weeks without me having to pester them and block my number when I called so that they would answer. Really do not recommend renting with Redbrik- I have discouraged the people I know from doing the same too. Far better companies out there! UPDATE- it won’t let me reply to their response but for people out there reading this, please know this was NOT explained to us as stated by them below. And this was several weeks of chasing and at no point were we told it was due to “annual leave” which was a long time if so. They would just say there’s no asset managers in and that they’d return our call when there was, which would never happen. Truth is we weren’t designated another asset manager, when I asked who had taken over managing us when Georgina left nobody could answer over the phone and said they’d get somebody at least to get in touch. Which they didn’t. Redbrik just enjoy fobbing people off and looking good from the outside🤗