Hi Paul, we’re very sorry to see that you have left a 2 star review. We take all feedback seriously, and would welcome any further details of your experience with us. If you would like to give our team a call on 01246 380 414, we are positive we can assist you.

We’re disappointed to read this. As discussed when we spoke with you directly following your review, our viewing policies are designed to protect our clients and are an important part of the service we provide. … More

Hi Holly, Thank you for taking the time to leave a review. We’re genuinely sorry to hear that you felt disappointed by your experience, as this was certainly not our intention. We understand how frustrating it can be to miss out on a property you were keen to purchase. From the outset, Redbrik’s role was to act in the best interests of the seller, whose priority was the security of sale rather than simply achieving the highest price. This position was shared openly by Ben throughout the process. You were kept informed at each stage and were invited to submit a best and final offer. Following this process, the seller chose to proceed with an alternative offer that they felt presented a lower-risk route to completion. This decision was based on the overall circumstances of the offers received, rather than a preference for a cash buyer. We appreciate that this outcome was disappointing. However, we do not recognise the suggestion that information was withheld or that the process lacked transparency. Our team worked to provide clear, honest updates while balancing our responsibility to all parties involved. We wish you the very best with your onward property search and thank you again for taking the time to share your feedback. Redbrik.

Hi Robert, We’re very sorry for what happened and appreciate you taking the time to leave this feedback. This was an error on our part. When a sale was agreed, our system automatically cancelled upcoming viewings and sent notifications by email. As your email address had previously been removed at your request, you didn’t receive this update. We should have called you directly to explain that the viewing was no longer going ahead, and we didn’t - which was an oversight and not the level of service we aim to deliver. Our Sales Manager has since been in touch to apologise personally. We’re sorry for the inconvenience caused. Kind regards, Redbrik

Hi Paige. All of our Lettings properties stay online until the day that the new tenant moves in, as this is when our software changes them to 'Let'. Occasionally, a tenant will also give back word before they move in, therefore keeping them online also allows us to add interested parties to a standby list. We don't do this to let anyone down and also offer to register searching applicants to our mailing list so we can advise of other suitable properties as they become available. Warm regards, Redbrik Lettings.

Hi David. I'm genuinely sorry to hear that we've not met the standards you expect from us. We strive to be professional at all times, even when things don't go well. Customer feedback is essential for us to iterate & improve. Though I understand that helping us may not be at the top of your to-do list, I'd be grateful if you would be willing to share specific details about your experience so we can address any areas of concern. Regardless, thank you for your feedback. It will be investigated and will any lessons learned will be used to improve our service. I sincerely hope we can regain your trust in the future. Warm regards, Chris Carlisle

Hi Andrew. I agree and accept that you had a bad experience with your tenancy, I'm truly sorry for that. I stand by our team, who I feel did the best they could to resolve your issues before ultimately negotiating you an early exit from the tenancy. That said, lessons have been taken from your experience that we will use to improve our service going forward and avoid situations like yours in the future. I appreciate the candid review and wish you well for the future.