Lots of viewings and finally got a price I was happy with. Agent very friendly and helpful.

Quick to reach over the phone and via email. Always been responsive to my questions and concerns. Understand the complex dynamics of being a tenant within a shared house and have worked hard to find suitable new tenants for the property over the years.

Very Professional and Friendly service provided by Jasmyne Devereaux would highly recommend her. All in all a very positive experience. Thank you Jasmyne!

My other half and I rented a property from CDC and our most positive experience was Kate the property manager, she was brilliant. She took time out of her own time to help us with what was a stressful end (not due to CDC) to our renting, helped & advised us as well as she could..her customer service was brilliant. A credit to the company :)

My other half and I rented a property from CDC and our most positive experience was Kate the property manager, she was brilliant. She took time out of her own time to help us with what was a stressful end (not due to CDC) to our renting, helped & advised us as well as she could..her customer service was brilliant. A credit to the company :)

Bad customer service

My husband and I bought a house through Charles David Casson a couple years back and they were the worst part of the process. Their communication was poor from start to finish. They recommended the worst solicitors, DO NOT go for the solicitor they recommend. They failed to adequately arrange viewings and made the process HELL. At several points I had to request their manager to intervene, who was equally useless. If you enjoy stress and headache, you can go for them. If the seller had not been so lovely and accommodating, we would not have got this sale over the line. We literally did all the work whilst they twiddled their thumbs and wasted our time. After the sale went through, they’ve been harassing me periodically to give a valuation of the house- in case I want to sell. Haunting me even to this day.

Avoid this agency! Never again! I'll outline why I consider this agency incompetent and not worth recommending. I'll start chronologically. 1. The agency is lying. Before renting, I was told the mess was due to renovations. It turned out the agency doesn't deal with tenants well. I had to ask Colchester Council for help. 2. The agency tried to charge me for rubbish removal that was there before I moved in. 3. The flush tank leaked all day for over a month. The water consumption was exorbitant. 4. They tried to charge me for cleaning the room after I moved out. The agency loses again. This is a highly incompetent agency. As for the security deposit, that's the least of my worries. You forced me to live in a filthy house where no one cared about cleanliness, especially your agency. I hope people think twice before using your services!

For some reason the sales progressor (Kim?) thought it apt to give misleading information to our buyer about deadlines and tried to manipulate the story of the sale which led to a huge amount of unnecessary stress. It was against all odds that the sale didn’t completely collapse for a second time at the very last minute. That was down to damage limitation by savvy solicitors elsewhere in the chain and by direct communications between buyers and sellers by-passing misinformation and building trust. Such tactics are just not ethical and thankfully not all agents in this company or others are like this.