Hi Daniel, thank you for your review. Unfortunately you have not left any comments and a search of our database has proved negative so I cannot see we have done any business with you. If you would like to contact our director Neil Baldock he will gladly hear your complaint and look into matters for you.

Always got an answer! You are very lucky that I didnt have the time to take legal action.

Dear Jake, Thank you for your comments. Just to clarify the property you are talking about you do not have a tenancy at, rather it is your girlfriends property. The window issue you are discussing is down to the block management company which is often the case in blocks of flats. We do understand how frustrating this is for your girlfriend and we do have emails from her confirming she is happy with the way our team are dealing with this issue so we were surprised to see this review from someone who doesn't have any tenancy with us. The matter is in hand and our team will continue to apply pressure to the block management company to have this issue resolved. We will continue to update your girlfriend directly as she is the only person with a tenancy at the property.

Dear Cormac, Further to our extensive communications and my advice to refer this to the ombudsman I am truly sorry to hear you feel this way. As I have previously stated this is a tenant that Charles David Casson did not place and was in the property when we took it over after the letting agent you chose went out of business. We identified that they were not an appropriate tenant during our property inspections and then took the necessary action to remove them from the property and managed to negotiate that your deposit was returned in full. We also then found a new appropriate tenant for you which you declined. We are here to help and I believe we have done the best we can for you under the circumstances. I am sorry you feel this way and I do think the best thing is to refer the matter to the ombudsman so they can review our evidence. We will be more than happy to continue to assist you with anything we can and I wish you all the best for the future.

Thank you for your comments Dan. We cannot find a record of a customer with your name. Please feel free to email info@charlesdavidcasson.co.uk if you would like us to address this issue further.

Hi Peter, we are sorry to hear you were not satisfied with your experience with us on this occassion. I have checked our system and cannot find a record of your booking but would be happy to investigate further if you can provide some further details. Unfortunately with the nature of our business and having to liase between property owners, buyers and tenants, sometimes viewings do need to be rearranged and sometimes properties are sold or let and further viewings have to be cancelled, inevitably leaving some people disappointed. We appreciate this can be frustrating and we do everything we can to minimise these inconveniences. Please accept our apologies for your inconvenience.

Hi Jackie, we are sorry to hear that you were unsatisfied with our service on this occassion. As explained to you and your partner on the phone your tenant did not give any notice to our office and has not been able to prove he gave any notice to us. Unfortunately he left on the last day of his tenancy which is something that very rarely happens but is allowed. We acknowledge that the tenancy was logged on our system as 12 months when in fact it was a 6 month tenancy and therefore our usual renewal process was not followed and we have apologised for this. However until the tenant phoned to inform us he had vacated the property we were not to know he was doing this and he did not give any notice. We spoke to you and your partner numerous times and explained this and remarketed the property immediately but you chose to remove the property from the market with us. We wish you all the best with the property in the future. We have made learning points from this and once again we apologise the renewal process was not followed as usual. However please do be aware that there was nothing we could do to stop the tenant leaving on the last day of their tenancy as this is legally allowed and whilst this is very rare it could happen again in the future.

Dear Mr Doyle, I am afraid were legally obliged to refund the deposit to your potential buyer. Your property has been removed from all portal advertising as requested and we wish you all the best in the future.

Hi Jacquelyn, we are sorry you felt let down on this occasion and if we took longer than usual to respond to you. Inevitably when a property is in high demand someone always feels let down when they were not the successful party and we try and handle this as sensitively as possible but we are sorry if our communication was not as good as it should have been in this case.