Hi Dan, we have searched our database and cannot find any record of you. We obviously deal with thousands of people so it would be great to have some comments to accompany a negative review so we can investigate. Please do get in touch with our office so we can take this further. Many thanks.

We believe this review relates to the same case as Jordan Kennelly below. This is a very inappropriate way to conduct your business and we are very disappointed with the way you have conducted yourself in this matter. We have had repeated communication with you over the last few months and you have been repeatedly asked to provide the invoices you believe are outstanding. This was initially 3 and now turns out to be only two. As explained to you repeatedly as you have set your company name up in an almost identical name to another of our suppliers we believe the invoices to have been paid and had you provided us with copy invoices your bills (if outstanding after investigation) would have been settled very quickly. Your emails have not been blocked so most of your review is not factual. As you are not reviewing our actual service as you are not a client of ours and in fact it is the other way round may we suggest your remove this review and arrange a in person discussion with our Directors who will happily discuss this with you.

Please could we have your name so that we may look into this review. We have no record of who you are or what has caused this review and it is quite slanderous and as you will see from our many other 5 star reviews very unlikely. We take complaints very seriously and would love to learn what has led to this review and try and resolve it for you. Thanks

Jordan, This is a very inappropriate way to conduct your business and we are very disappointed with the way you have conducted yourself in this matter. We have had repeated communication with you over the last few months and you have been repeatedly asked to provide the invoices you believe are outstanding. This was initially 3 and now turns out to be only two. As explained to you repeatedly as you have set your company name up in an almost identical name to another of our suppliers we believe the invoices to have been paid and had you provided us with copy invoices your bills (if outstanding after investigation) would have been settled very quickly. Your emails have not been blocked so most of your review is not factual. As you are not reviewing our actual service as you are not a client of ours and in fact it is the other way round may we suggest your remove this review and arrange a in person discussion with our Directors who will happily discuss this with you.

Hi Daniel, thank you for your review. Unfortunately you have not left any comments and a search of our database has proved negative so I cannot see we have done any business with you. If you would like to contact our director Neil Baldock he will gladly hear your complaint and look into matters for you.

Always got an answer! You are very lucky that I didnt have the time to take legal action.

Dear Jake, Thank you for your comments. Just to clarify the property you are talking about you do not have a tenancy at, rather it is your girlfriends property. The window issue you are discussing is down to the block management company which is often the case in blocks of flats. We do understand how frustrating this is for your girlfriend and we do have emails from her confirming she is happy with the way our team are dealing with this issue so we were surprised to see this review from someone who doesn't have any tenancy with us. The matter is in hand and our team will continue to apply pressure to the block management company to have this issue resolved. We will continue to update your girlfriend directly as she is the only person with a tenancy at the property.

Dear Cormac, Further to our extensive communications and my advice to refer this to the ombudsman I am truly sorry to hear you feel this way. As I have previously stated this is a tenant that Charles David Casson did not place and was in the property when we took it over after the letting agent you chose went out of business. We identified that they were not an appropriate tenant during our property inspections and then took the necessary action to remove them from the property and managed to negotiate that your deposit was returned in full. We also then found a new appropriate tenant for you which you declined. We are here to help and I believe we have done the best we can for you under the circumstances. I am sorry you feel this way and I do think the best thing is to refer the matter to the ombudsman so they can review our evidence. We will be more than happy to continue to assist you with anything we can and I wish you all the best for the future.

Thank you for your comments Dan. We cannot find a record of a customer with your name. Please feel free to email info@charlesdavidcasson.co.uk if you would like us to address this issue further.