For some reason the sales progressor (Kim?) thought it apt to give misleading information to our buyer about deadlines and tried to manipulate the story of the sale which led to a huge amount of unnecessary stress. It was against all odds that the sale didn’t completely collapse for a second time at the very last minute. That was down to damage limitation by savvy solicitors elsewhere in the chain and by direct communications between buyers and sellers by-passing misinformation and building trust. Such tactics are just not ethical and thankfully not all agents in this company or others are like this.

Avoid this agency! Never again! I'll outline why I consider this agency incompetent and not worth recommending. I'll start chronologically. 1. The agency is lying. Before renting, I was told the mess was due to renovations. It turned out the agency doesn't deal with tenants well. I had to ask Colchester Council for help. 2. The agency tried to charge me for rubbish removal that was there before I moved in. 3. The flush tank leaked all day for over a month. The water consumption was exorbitant. 4. They tried to charge me for cleaning the room after I moved out. The agency loses again. This is a highly incompetent agency. As for the security deposit, that's the least of my worries. You forced me to live in a filthy house where no one cared about cleanliness, especially your agency. I hope people think twice before using your services!

Service was wonderful at first in my sales process -listing the house, great photos, board up promptly. But as soon as the house was under offer, the service fell off a cliff. The estate agents representing the house I'm buying can't get … More

Service was wonderful at first in my sales process -listing the house, great photos, board up promptly. But as soon as the house was under offer, the service fell off a cliff. The estate agents representing the house I'm buying can't get … More

Spoke to them yesterday about I need a bit more time in my flat cos I can't move in my New flat till 30th August they said get a hotel takes the piss so I spend money I might just stay here stuck up people

Terrible agency. The attitude towards tenants is rude. We rented an apartment on Crocus Way, for half a year water dripped from the ceiling and mold accumulated on us, the child was constantly sick, in response to our complaints and requests to solve the problem, we received an eviction letter. As a result, they also took part of the deposit, believing that we should pay them when we no longer live in this apartment. I do not recommend this agency, avoid them

No service at all. No notification or email for the landlord asking for possession. We have to find another place in one month in London

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Only in it to take money

Worse customer service ever. They rent property under their name that has black mould making your son ill, and black mould on high chairs. No down stairs lights report September 2023 still not done so trying to eat dinner is difficult as it’s winter and dark. Fence with all nails sticking out reported in April last year still not sort. Open electric box with wirse, hot water pile with no cover over so dangerous with kids reported September still not done and loads more. All they after is commission. They ignore you and try blame everyone else. Take responsibility you let these landlords uses your company name and reputation. Avoid

Disappointing.. I paid my rent on time and left the property spotless, when I later needed them for a reference so I could move I found it all but impossible to get hold of them and when I finally did and asked for a reference the lady I was talking to blocked me. I left a message on the website WhatsApp and sent emails… nothing.