Charles David Casson - Chelmsford

My husband and I bought a house through Charles David Casson a couple years back and they were the worst part of the process. Their communication was poor from start to finish. They recommended the worst solicitors, DO NOT go for the solicitor they recommend. They failed to adequately arrange viewings and made the process HELL. At several points I had to request their manager to intervene, who was equally useless. If you enjoy stress and headache, you can go for them. If the seller had not been so lovely and accommodating, we would not have got this sale over the line. We literally did all the work whilst they twiddled their thumbs and wasted our time. After the sale went through, they’ve been harassing me periodically to give a valuation of the house- in case I want to sell. Haunting me even to this day.

For some reason the sales progressor (Kim?) thought it apt to give misleading information to our buyer about deadlines and tried to manipulate the story of the sale which led to a huge amount of unnecessary stress. It was against all odds …

Avoid this agency! Never again! I'll outline why I consider this agency incompetent and not worth recommending. …

Service was wonderful at first in my sales process -listing the house, great photos, board up promptly. But as soon as the house was under offer, the service fell off a cliff. The estate agents representing the house I'm buying can't get …

Service was wonderful at first in my sales process -listing the house, great photos, board up promptly. But as soon as the house was under offer, the service fell off a cliff. The estate agents representing the house I'm buying can't get … More

Spoke to them yesterday about I need a bit more time in my flat cos I can't move in my New flat till 30th August they said get a hotel takes the piss so I spend money I might just stay here stuck up people

Terrible agency. The attitude towards tenants is rude. We rented an apartment on Crocus Way, for half a year water dripped from the ceiling and mold accumulated on us, the child was constantly sick, in response to our complaints and …

Never get maintenance to work. And it is really urgent. Very poor service they did.

Disappointing.. I paid my rent on time and left the property spotless, when I later needed them for a reference so I could move I found it all but impossible to get hold of them and when I finally did and asked for a reference the lady I was talking to blocked me. I left a message on the website WhatsApp and sent emails… nothing.

Initially they were good. But you can't rely on them providing the promised great service. I've experienced selling or rental with them and it's a horrible experience. Slow response, incompetent and lack of transparency. .. They will refute this of course but investigate first before you deal with them.