Service was wonderful at first in my sales process -listing the house, great photos, board up promptly. But as soon as the house was under offer, the service fell off a cliff. The estate agents representing the house I'm buying can't get … More

Spoke to them yesterday about I need a bit more time in my flat cos I can't move in my New flat till 30th August they said get a hotel takes the piss so I spend money I might just stay here stuck up people

Terrible agency. The attitude towards tenants is rude. We rented an apartment on Crocus Way, for half a year water dripped from the ceiling and mold accumulated on us, the child was constantly sick, in response to our complaints and requests to solve the problem, we received an eviction letter. As a result, they also took part of the deposit, believing that we should pay them when we no longer live in this apartment. I do not recommend this agency, avoid them

Never get maintenance to work. And it is really urgent. Very poor service they did.

Disappointing.. I paid my rent on time and left the property spotless, when I later needed them for a reference so I could move I found it all but impossible to get hold of them and when I finally did and asked for a reference the lady I was talking to blocked me. I left a message on the website WhatsApp and sent emails… nothing.

Initially they were good. But you can't rely on them providing the promised great service. I've experienced selling or rental with them and it's a horrible experience. Slow response, incompetent and lack of transparency. .. They will refute this of course but investigate first before you deal with them.

The communication is so bad numerous of emails and whatsapp msgs ignored

I solemnly and earnestly urge anyone considering renting with Charles David Casson agency to completely avoid. It was winter months, and within just the second week of renting. There was (No Heating), (No Hot Water), (No Communal Cleaner), even though all was officially declared in the contract. I called and emailed the agency as a matter of urgency due to the ice cold winter, the response was extremely slow and unbothered, they replied weeks later “we will sort it out”. A month went on and they didn’t. Still winter, Again I called and emailed, Another agent told me that my property manager had been “fired from the agency due to complaints”, didn’t surprise me in the slightest, so I told the new agent the problems with the property. After two additional months went on, an agent came and topped up the property meter, this agent said to me “the tenants had used to much heating why everything ran out”. I had never heard such nonsense in my life, it was winter and heating is a necessity. I also mentioned the cleaning, she said: “they are finding a new cleaner”. It didn’t sound sincere, it sounded like an excuse. Not to mention I also heard shuffling, like something living in the attic, I asked the another tenant who confirmed it was indeed what I thought, (RATS) living in the attic. This tenant told me that he also complained about the same issues but the agency did nothing. To cut a long story short, the property was utterly filthy and unhygienic, I’ve never seen anything like it, the same reoccurring issues happened many months after this and Casson was unbothered to fix them, they thought I was a fool, they thought wrong. So this time I called the council who came promptly to inspect the property. They found out the boiler had issues, hence no heating, no hot water. The second business director who was notified by the council was also at the property, he was simply unqualified, Unintelligent and lacking in every quality to run an agency. He tried his best to be condescending with me by making it out as if the issues were in my head, fortunately the council was there and could see the Issues, I put him in his place with words of wisdom and he went as silent as a mouse, which made me laugh Inside my head. I knew it wouldn’t be long before I left. God is great.

No service at all. No notification or email for the landlord asking for possession. We have to find another place in one month in London