Cannot recommend this agent as we have had nothing but issues since renting with them. Firstly everything was great with Macey showing us round the property & agreeing the rent etc she was so helpful but since then it’s been downhill with the property maintenance side. 1st issue: Bungalow was listed as including the white goods & we checked this when viewing then the day we moved in the washing machine never worked & the fridge froze most things put in we were then told that these were In fact gifted to us from the landlord- so then I had to rush out & by a new machine & fridge freezer & was left to dispose of the old ones myself! They admitted it was a mistake in the advert & will make sure not to do this again! 2nd issue: The day we moved in there was a Ant infestation that was clearly known about as ant powder had been put down- would of been nice to of been told this prior rather than getting the keys to then see this. Eventually this was sorted but the lack of communication just doesn’t help. 3rd issue: The electrical testing failed slightly but we were still allowed to move in & again day we moved in we used the shower which tripped the electrics & flooded in the kitchen- we were then left without a shower for a while then a new one was being fitted which I asked my dad to check as he does this for a living they were fitting a gravity shower straight away he said that won’t work without a pump as it will not be powerful enough at all to use & he spoke to the plumber who was doing it who said it would be fine roll on day it’s fixed & honestly it barely dribbled out you wouldn’t of been able to wash let alone wash hair with it so then had to wait another week for a pump to be fitted so took nearly 4 weeks! CDC said this was not them as the landlords plumber was used fair enough but they manage the property so all complaints go to them. 4th issue: Glass shower screen was broken on day we moved in was obviously again known as a shower curtain was put up- had to ask for this to be removed as it was a health & safety issue with my child in the house- the plumber took this off while doing the shower then left this & all the shower rubbish on my doorstep claiming the landlords daughter would collect this in the evening I wasn’t happy as its glass & I had kids in the house shock horror this wasn’t collected as she was in fact away so I was told to leave this in my garden I refused & was called difficult( did t care by this point as was so deflated as was so excited to move in then all the above crap within hours/weeks of being there). I ended up getting rid of the shower screen myself afew days later as they couldn’t for over a week! Service just isn’t happening with anything- we are good tenants who don’t mind doing bits around the place but felt this was to much after just moving in at our cost & time. Whether that’s CDC or the landlords. 16th December 2021 report the pump on shower has broke already as it’s unusable as it’s back to dribbling out water roll on to today 5th January 2022 still not fixed & no update to my last e mail sent to Kate on 24th December after the plumber text to say pump manufacturer are now closed until 4th January 2022 so they don’t rush to fix issues at all. Last place I rented in Colchester through a different agent all issues were fixed so quickly the landlords were so good CDC told me we were just lucky before apparently. I cannot blame the landlord here though as I’ve been told he’s abroad & surely that’s what you pay agents for? It’s such a shame as we actually love the Bungalow & area but issue after issue & lack of service makes you start to not like things.