Prospect - Bracknell

High on commission

I've recently used Prospect to sell my house in Bracknell. The process didn't start brilliantly with some very pushy sales tactics from the assistant manager. I decided to go with Prospect as they were the only viable option for me. I was …

Most awful experience with prospect just recently selling our property. The lies we were told which we later found out about from other people in the chain was just unacceptable! Considering we was selling and buying through them you would think they would want to do a good job. Would not recommend them to anyone.

Grant came to my house to value the property, and his valuation was immediately much lower than I expected. I ultimately decided to instruct another estate agent, which is perfectly fine — I understand that not every agent will win every instruction. What I find unacceptable is the continued phone calls from Grant, particularly at very inconvenient times, trying to find out information about my selling activity. I have told him multiple times to stop calling me, yet the calls continue. I am now genuinely tired of these persistent and unwanted calls. Once a potential client has clearly asked you to stop contacting them, I would expect that request to be respected. Based on this experience, I would not recommend Prospects.

I would strongly advise others to think carefully before using Prospect Estate Agents based on my experience. One of the most serious issues I encountered was being left without heating for approximately six weeks during the colder months of the year. Despite repeatedly contacting the agency to report the problem and request updates, communication was extremely poor and I was left chasing responses. Living without heating for such a prolonged period was incredibly stressful and uncomfortable, yet there appeared to be little urgency in resolving the issue. Throughout my dealings with Prospect, I also felt that concerns were handled in an intimidating and dismissive manner. Rather than receiving support and understanding when raising legitimate issues, I was often made to feel like I was being unreasonable for expecting updates or asking for action to be taken. The tone of communication at times felt confrontational rather than helpful, which left me feeling pressured and uncomfortable. The lack of correspondence was a recurring problem throughout my tenancy. Email updates were not proactively provided, and I often had to make multiple attempts to obtain basic information. As a tenant, this left me feeling ignored and unsupported. Being without heating for six weeks, combined with poor communication and what I perceived as bullying and dismissive behaviour, made this a highly negative experience. Prospective tenants should keep written evidence of everything, including emails, maintenance reports, photographs, videos and records of unanswered calls. In my experience, you may need this evidence at the end of the tenancy if deposit deductions are proposed. When I experienced a water leak, the water was turned off and the property developed a horrific smell of damp. I was expected to continue living there despite those conditions. If another tenant finds themselves in a similar situation, I would advise them not only to report it to Prospect in writing but also to seek advice from the council or an independent housing service. I would never recommend Prospect Estate Agents based on my experience. In my dealings with Chloe, I felt that the landlord’s interests were consistently prioritised while my concerns as a tenant were dismissed. I have an email stating that the agency works for the landlord rather than the tenant. Regardless of whom the agency represents, tenants are still entitled to have serious property issues managed promptly, communicated clearly and handled respectfully. I found the approach intimidating and felt bullied when trying to obtain action on legitimate concerns. Future tenants should protect themselves by keeping comprehensive records and should not hesitate to seek independent support if they are left without essential services or feel that their concerns are being ignored.

my experience with Prospect has been deeply disappointing due to consistent management failures and poor property standards since early 2025. …

Consistently poor communication and slow action, even when matters are urgent. Important issues are left unresolved for far too long, and tenants are forced to chase for updates. Despite being responsible and cooperative, the service has …

The letting management team at Prospect are terrible at best. Each time there is an issue (luckily it doesn't happen too often), it is mis-managed by them. They don't answer the phone or return voicemail. Go behind your back and don't keep …

Lazy and rude agent. Thanks for nothing.

Terrible letting agents. Avoid at all cost