Worst estate agents in the business. The branch manager operates the business on lies and his team have adopted the same strategy. Avoid these guys at all cost, they are all useless.

Be prepared to chase and essentially ensure efficiency as if you are working for the real estate agency whilst gauging if you have secured a new home in time for your current tenancy deadline to move out. Be prepared to not be shown around your living complex with amenities when you move in and have to ask neighbours to show you basics such as where to throw trash, go to the gym and how visitors can gain access. Also, even if there are two tenants in the contract, only one set of keys are given and they require you to pay £40 for the required second to be sent. Property not deep cleaned at all proper to moving in. Overall, a terrible experience for a lovely area.

Pathetic people who are dressed like professionals but rude to the core, never listens to buyers always super impose their thoughts on to the buyers. Keep away from prospect bracknell there are other professional letting agencies in bracknell

This agent will do everything possible to keep your deposit. Despite paying for professional cleans, decorating and spending more time making your old house nice and shiny instead of getting your new house ready to be lived in, they will take you to the cleaners literally. Do not use Prospect. We were evicted at Christmas after 10 months on a 3 year term, we had a leaking conservatory for 10 months, (which made our sofa mouldy and it went to the tip) loads of people came to quote but never to fix (until the week before we were moving suddenly its being fixed) We had drains that didn't drain and our shower was regularly a bath full that didn't release water, this went on for many months. We moved into a flooded kitchen with a dishwasher left in the middle off the kitchen which didn't fit under the unit so we had to ask for it to be removed and get a smaller one. Turned out the reason the dishwasher was flooding the kitchen was because it wasn't plumbed in correctly. We paid a professional plumber to sort the plumbing issues and a professional contractor to put TVs on walls etc to ensure no damage. We moved into an unfurnished house full of furniture which we were expected to just keep. We were told the landlord is selling when actually he let his family move in. Prospect have harassed us for the most ridiculous things such us 'all of the window keys' which were never provided, a radiator cap? a light bulb? seriously? They want us to send another cleaner to clean while the landlords family are now living there? Making us feel like we trashed the house, like we were not clean people. We left that house immaculate and the landlord has confirmed he is happy with the condition yet the agents are relentless and despite us paying £450 on professional cleaning the carpets, professional clean of the house and decorating all at Christmas, making Christmas pretty crap, while finding a deposit to move they still want £500 from us! People forget tenants have invested a lot of money into 1 property and we had moved into the area from London this same year too so new jobs, money was tight, all our savings were in the house and it takes time to be in a position to move again, but we didn't cause a fuss, we vacated even despite the fact we were told 'how sorry the landlord is, he will be flexible and let us stay on or go early. We finally secured a house after searching frantically over Christmas to be told, no they wont let you leave early! I had to argue the fact we were told we could leave early so we agreed a date and now its a NO? Finally we compromised on 1 week but jeez! this isn't good for anyones mental health. Honestly, in my 20 years being an agent myself and over 20 years renting properties personally I have never ever experienced anything like this. I would never recommend this agent to anyone because they are very efficient and fast at securing the business but I am not surprised to see how many people have had similar issues to us. This was our first maritial home and it was an absolute nightmare. Their cleaning company even said it, they're over the top and always do this to tenants.

We rented a property through Prospect (Winnersh) for 2.5yrs and obviously as a tenant you have no say in who manages your property. However I am also a landlady of 3 others properties so could also observe from the other side and felt that for the amount of money our landlord was paying them each month they did very little. We had endless problems with heating and plumbing and were often just told “phone British Gas yourselves”. For the last SIX MONTHS of our tenancy the toilet in our en-suite did not flush properly and the saga trying to get it repaired was an absolute joke. However when you are paying £30k a year in rent I think the least you can expect is a flushing toilet. On our last inspection a member of the sales team also turned up completely un-announced and told me “he was just observing as he was interested in the knowing what the rental team did”. We suspected at the time he was actually valuing the property, so no surprise when we were told a few weeks later that we were having to move out because the landlord was selling. However the fact that this man came into our home un-invited and un-announced and lied to my face shows total lack of honest and integrity. We have now been left the property for two months, we looked after it well and left it better than we found it. We know the final check up inspection was done weeks ago but Prospect are ignoring all our communication in relation to the return of our deposit, we have called and left voicemails, and emailed about it - yet zero response whilst our deposit still sits in their bank account!!! We are now renting through Sears and the improvement in service, response and communication is unbelievable. They are 100% better. Sorry but can’t recommend Prospect at all, lack of communication & service, total lack of integrity from the sales department, and their lack of honesty continues in now withholding the return of our deposit with absolutely no reason or communication.

Scammers don't use these estate agents

If you ever need to rent for any reason in this world, please don’t rent from prospects. If you have to rent from them, please take pictures of everything in that apartment/flat or house. Literally everything. They will get you to pay for things you didn’t even know existed when you come to leave. Take pictures on your first day, pictures of the fridge, Hob, floors, walls, doors. Everything you can think of. They are scammers and they treat renters horribly.

Terrible service. We were in a chain with Prospect estate agents. Paul and Beth lied to us the whole sales process about the length of the chain, right up to the day we thought we were going to exchange. After a lengthy 6 months, the sale has now fallen through. Worst estate agents I have dealt with over the years.

Absolute liars!! Kept a whole chain in the dark about the true extent of the chain length as claimed it was “in their clients best interests” it really wasn’t and now after months of being fed lies the chain collapsed due to their lies. Stay well clear of this company they will cost you time, money and health issues.