I've recently used Prospect to sell my house in Bracknell. The process didn't start brilliantly with some very pushy sales tactics from the assistant manager. I decided to go with Prospect as they were the only viable option for me. I was really pushed into using their recommended solicitor. This was a pretty horrible experience and involved putting a lot of pressure on me to instruct the solicitors there and then so I was unable to take the time to shop around. I was told in no uncertain terms that my sale was very likely to fall through or be severely delayed if I did not use these solicitors. I was also told they would be excellent at communicating with me and with Prospect to find the perfect time to serve my tenants notice. Unfortunately, this was not the case. The solicitors eventually managed to exchange nearly 2 months after the date they said they would 'easily' be able to exchange by and so I was left out of pocket by over £3000 through lost rental income. I would never have gone with these solicitors without the high pressure sales tactics and it has left a really sour taste. It was made clear to me by a member of staff at Prospect that they have had lots of problems with these solicitors. It's really disappointing that they were happy to lie and push me into using these solicitors just so they could get their referral fee. I've given Prospect plenty of time to deal with the complaint and they felt unable to do anything to make things right. After much discussion, they half-heartedly offered to refund the commission they received from the solicitors. I declined this offer as I believe it was mainly an attempt to try and stop me from taking my complaint to the Property Ombudsman who are now investigating the tactics used, and frankly it was much too little too late! I will update this review with the conclusions of the Property Ombudsman investigation when it comes through. The 2 stars are for the excellent transaction support and I would happily give this element 5 stars! Angela communicated brilliantly and did everything she could to try and get the sale across the line. Generally, the rest of the experience was good and the visits were usually well managed and communicated. They found a buyer relatively quickly and I got close to the asking price. It's such a shame that what could have been a good experience was let down so badly by pushing me into using the wrong solicitor.