my experience with Prospect has been deeply disappointing due to consistent management failures and poor property standards since early 2025. Issues encountered since move-in: • Hygiene & Maintenance: Upon moving in, the property was handed over with a broken washing machine and carpets that had clearly not been professionally cleaned, despite expectations for a managed property. • Health & Safety (Mould/Damp): For over a year, I have dealt with persistent damp and mould issues. My requests for resolution were met with significant delays. I eventually had to purchase my own dehumidifying products and protective materials to maintain the property's condition at my own expense. • Ventilation & Pest Issues: A severe external pigeon infestation has made it impossible to open the windows for hygiene reasons. Instead of addressing the root cause, the agency provided conflicting and inaccurate advice regarding local regulations. • Privacy & Professionalism: Only a few months after I moved in, the agency contacted me out of the blue demanding to bring prospective viewers to the property while I was still a sitting tenant, which was highly intrusive and unprofessional. Conclusion: It was only after the formal intervention of the Environmental Health Housing Team (West Berkshire Council) that any real action was taken. The lack of proactive communication and basic maintenance is unacceptable for a reputable agency. I strongly advise any prospective tenants to thoroughly document every detail of the property before signing, as the management has shown a consistent lack of accountability.