My mother phoned to book a house viewing for a house to let a few hours after it went on Rightmove. She wanted to go that day but was told the only date available was yesterday so she took it. She received messages confirming the booking leading up to it. Yesterday we all came out of work to attend and nobody showed up. She phoned the office and was told nothing had been booked in, nobody could come out to show is around and that an application had already been put in. My mum and dad visited the office to be told that they had two diaries that's why there was an error and that we weren't the first viewing. The owner had also accepted the person's application. Because of the errors of this office, we lost a chance at a house we really liked. Thanks Farrell Heyworth.

I have attempted to contact them regarding a property for two days in a row and have been sitting with a ringing tone for more than an hour on both occasions. Terrible service, I would've preferred a call back system where I don't have to sit on the phone for God knows how long

I rang 4 times on viewing a property I also went in person on a Saturday to be told by James Fontalba (Branch Manager) 'oh yes someone from the lettings department will contact me' I am still waiting now & this was the start of February when the listing went live it is now the 23/02/2015.

So, Me and my girlfriend have been renting with this company since Nov 2018, Since then we have had nothing but issues. Firstly, i appreciate that in most rented properties, issues will arise. And like most, we experienced such issues and contacted farrell and hayworth about the problems we were having. Each and everytime, we have waited weeks before any acknowledgment, then further weeks before anything is resolved, in which i find absolutley out of order! Forgive me but what on earth do we pay rent for? To be ignored? To be made to feel like its our own fault, when it certainly isnt? To be emailed back after a month of having no hot raidators down stairs? To have a broken fire alarm thats due to the installation wiring? To be told "leave it with us Mr Brown"... but literally get ghosted gor 6weeks....its baffling all this. Fast forward 6 months, we now have a 10week old baby, and personally, i feel farrell and hayworth do not care that we have not had a working fire alarm working upstairs for 2 months... i mean come on! Its health and safety 101! In all due respect, i do not blame the landlord for any part in this, i blame the letting agents, the customer service, the values the company upholds, the drive, focus and mission of a company that really puts no valued care into its customers and its practices! Sorry about the essay but companies like this need revamping, shaking up and put emphasis on care for the customers that pay them!

If you are a tenant looking for a property to rent I strongly advise staying clear of this incompetent & amateurish outfit that make a mountain out of dealing with simple property repairs.

I applied for a house with these. Paid for checks etc and was promised the house 3 weeks later I was told we couldnt have the house. Wouldnt trust these with my money again!!

I would like to express my disappointment with the customer service I experienced on 14.07.17. I rented the property from Farrell Heyworth for over a year.I handed in my notice on 08th June and I gave them 4 weeks notice. I moved out on 10th July ( it is more than 4 weeks notice). My monthly direct debit for rent came out on 21st June. The rent has been paid for another 4 weeks even though i stayed only 2 weeks and few days. When I rang the office and asked when I can get a credit for the 2 weeks I haven't lived in the property I have been told by a rude lady that unfortunately I wont get the money back! Then she got confused and denied everything she said. I could easily cancel my direct debit and pay just for the days I stayed in but I thought the company is professional and I will get back money back (at least all other estate agencies are!!!) Then I have been told the manager will contact me on Monday as he is currently out of office. When I started having further discussion all of suddenly I have been told the Manager will contact me as soon as he finishes dealing with the other customer. I hope I will get my money back as I followed the procedure- I gave 4 weeks notice, I paid the rent regularly every month, I left the house clean and tidy and this what I get for being the good tenant! I'm not going to pay extra money for 2 weeks especially that I don't live there any longer. With regards Anna

Almost decided to buy the property, but we found one of the basement room sealed and we could not enter for viewing. Call to the South Shore branch to make another appointment for viewing the room on next week, but the person who spoke with me sound not happy and told me that room is just same size with the other room. He straight away hang up the phone when I told him I won’t buy it if I can’t view the basement room.

I applied for a house with these. Paid for checks etc and was promised the house 3 weeks later I was told we couldnt have the house. Wouldnt trust these with my money again!!