They were extremely rude and added a surprise charge of £800 for selling a house. Possibly the worst property agents I have ever met.

Their policy and attitude make it extremely difficult to view a property without divulging personal finance details in advance. This leaves viewer open to a high risk of fraud/identity theft! Generally poor telephone response, unreasonable and unhelpful staff and failure to even send virtual tour when agreed. SELLERS BE AWARE. I had a genuine interest in an affordable property which could have been ideal. We will not be viewing.NegativeResponsiveness, Professionalism

My mother phoned to book a house viewing for a house to let a few hours after it went on Rightmove. She wanted to go that day but was told the only date available was yesterday so she took it. She received messages confirming the booking …

Vacated the rented property over a week ago. Still waiting for Farrell Heyworth to actually do the Exit Check, 7 days later! Very poor service. Still waiting for news of when my deposit , held in their bank account, will be returned despite …

I enquired about a property marketed them. After numerous times of asking for the information I've never been contacted. If I was selling a property I'd use a more professional estate agent. …

This company is a joke, don’t return calls and hardly answer the phone. No wonder they’ve closed the office. Plenty of better agents out there

Awful Estate Agents. Viewed a property with them, the mortgage advisor got lost with all our information, proceeded to request the same information over & over. He then got flustered with it, and decided to pass all the information over to another mortgage broker based at another branch (who has been helpful) Put an offer in of £65,000 on one of their repossessions, never heard back. Then saw that an offer was put on the same property online for '£63,000' (lower then ours) We lost another sale of a house, because it took them that long to pull their finger out, we lost a sale on a second house with another company. We since emailed advising, we hadn't heard back regarding our offer - No response. It then took Simon, to enquire internally to get a response from them!!! We then rang today, to view another property we had noticed on the same Street as one we just viewed. We saw a lady from Farrell Heyworth, asked politely asked if she was the agent doing viewings on the property (a property we would have probably gone a head and put an offer in on) got a rude response of 'No' - she was completely unprofessional, rude and unhelpful - believe her name was Bev or something a long those lines. I understand for security reasons they may possibly need to be booked in via the office but a little more of a helpful response would have been appreciated. Rang the office while she was still inside the property, to ask if they had any slots available as we'd come from out the area. Someone called Sam, who was quite helpful actually, advised someone from their office was actually there at the moment - and If i advised her that i'd spoken to Sam she should be happy to show me round quite quickly. Shouting 'Excuse me' as she was coming out of the property - she completely ignored us. I am sorry but she 100% heard us and decided to be blatantly ignorant. I am now finding myself purposely avoiding properties advertised by this Agent. If i was the owner of one of these houses and found this to be how interested viewers were being treated, i'd be taking my property of them straight away. The one star is for Sam being helpful on the phone, and Simon at a completely different branch taking over the mortgage case and being on the ball with it. (Thanks Sam & Simon) Otherwise 0 Stars would have been sufficient.

I have attempted to contact them regarding a property for two days in a row and have been sitting with a ringing tone for more than an hour on both occasions. Terrible service, I would've preferred a call back system where I don't have to sit on the phone for God knows how long

So, Me and my girlfriend have been renting with this company since Nov 2018, Since …