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Farrell Heyworth

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Farrell Heyworth

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

4.00 /5

I found Debbie very nice, she was very professional, always answered when I needed advice.

review by Margaret Galloway

Reply from agent

Thank you for taking the time to leave feedback. It's great to hear that Debbie was able to provide helpful advice and support. … More

4.00 /5

A dedicated team who are ensuring the smooth sale of our property and securing our new home. With no experience of moving after 25 years, we have been delighted with the service and communication so far.

review by Helen Barlow

4.00 /5

We sold our property and got a great price thanks to Simon and his team. We also bought through Farrell Heyworth, and would definitely recommend the St. Anne's branch.

review by vicky Jones

3.00 /5

Staff very nice but if you’re interested in buying a property through them ask what they charge for anti money laundering. They will say it’s comparable with other estate agents but it’s not. By law they must be done but their charge is extortionate.

review by Speak as I Find

Reply from agent

Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff pleasant to deal with, though we’re sorry to learn of your concerns regarding our Anti-Money Laundering (AML) fee. … More

3.00 /5

As a landlord we have had a really mixed opinion in terms of quality and customer service, the phone systems are poor and the flow of communication when you need to speak to someone is below standard. I wasn't assured as a landlord that my …

review by Lisa Robins

Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you were disappointed with the service you received. Customer service is extremely important to us and your custom has been highly valued. … More

2.00 /5

First off I want to say that the staff are very friendly, and it wasn't just their fault but the landlords as well. …

review by Jarrad

2.00 /5

review by Harriet Walker

1.00 /5

I wish I could give them 0 rating. One of the worst estate agent. I found a property they accepted my offer and I paid for money laundering check and few days later telling me that house has been sold privately. How is possible?? What shall I do with your apology???

review by Isma Ibrahim

Reply from agent

Here’s a professional, Google‑safe response written in line with the Farrell Heyworth review style for a 1⭐ review: We’re sorry to hear that you feel dissatisfied with your experience. As estate agents, we act on our client’s instructions at all times, and circumstances around a property’s availability can change outside of our control. We’re unable to comment on individual situations publicly, but we understand how disappointing this can feel when expectations aren’t met. Please contact the branch directly so that this matter can be reviewed properly and handled in the appropriate way. Best regards Jeremy Collins Director Farrell Heyworth

1.00 /5

Can't get through to them then they start time wasting with stupid Emails & only make contact when they want info! they also want references off your current Landlord to rent so is a none starter. best AVOID!

review by S

Reply from agent

Thank you for taking the time to leave your feedback. We’re sorry to hear that this was your impression and appreciate that the lettings process can feel frustrating at times. Referencing, including landlord references where applicable, is a standard part of the checks we carry out to ensure we act responsibly for both landlords and prospective tenants. Communication is important to us, and we’re sorry if you felt this fell short on this occasion. If you would like us to look into your experience in more detail, we would be happy to do so if you contact our lettings team directly. Best regards Jeremy Collins Director Farrell Heyworth

1.00 /5

The most rude, arrogant and patronising people I have ever come across. AVOID THIS ESTATE AGENT. Don’t deserve one star even

review by Suzanne Nelson

Reply from agent

Thank you for your feedback. We’re very sorry to read this and would like the opportunity to understand what has led to your experience, as this is not the standard of service we expect or accept. Customer care is extremely important to us, and we take comments like this seriously. We would encourage you to contact our Branch Manager directly so we can look into the matter properly and follow up with you as soon as possible. You can contact Simon Long at: SimonLong@farrellheyworth.co.uk Best regards Jeremy Collins Director Farrell Heyworth