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Farrell Heyworth

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

My Grandparents Who or nearly 80 the pair of them. Have not had no gas. You turn the oven on and it turns all the electric off and this has gone on since Friday and everyone is ignoring it and not sorting the problem out. But yet there was quick enough to take 6 month rents of them ASAP. And told that the property was absolutely fine and everything was in working order when there was a fire there that has not even been gassed checked and it had to be emergency capped of this morning. Wish I could give no Stars

Reply from agent

Thank you for taking the time to leave a review. Customer service is extremely important to us and your relatives custom is highly valued. As I'm sure you can appreciate we cannot share any specific details on this matter without the consent of our client. All reports of maintenance issues with properties we manage are dealt with quickly and efficiently. in most circumstances we will require the permission of the landlord to incur costs on their behalf before we can commence any maintenance work. Kind regards, Jeremy Collins - Director

1.00 /5

Poor communication in house buying dept. Bordering on rude when did speak to one lady and nobody got back to me as promised. Bought a house since through a different much more efficient, courteous Estate Agents.

Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. I appreciate you bringing this to our attention and wish you all the best in your new home. Kind regards, Jeremy Collins – Director

1.00 /5

Poor communication in house buying dept. Bordering on rude when did speak to one lady and nobody got back to me as promised. Bought a house since through a different much more efficient, courteous Estate Agents.

Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. I appreciate you bringing this to our attention and wish you all the best in your new home. Kind regards, Jeremy Collins – Director

1.00 /5

I will not use this Estate Agent for any further sales. They worked more for the buyer than me the seller. One highlight was Anne Smart of the sales progression team, who was contactable, informative and helpful.

Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. Our branch team were surprised to hear you were unhappy with the service you received following our successful sale of your property. If you would be willing to expand on your review our branch team would be grateful to hear from you. This will help us to identify the difficulties our customers may be experiencing so we can continue to provide the exceptional customer service standards our customers expect. Kind regards, Jeremy Collins - Director

1.00 /5
Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. All the best, Jeremy Collins – Director

1.00 /5

Vacated the rented property over a week ago. Still waiting for Farrell Heyworth to actually do the Exit Check, 7 days later! Very poor service. Still waiting for news of when my deposit , held in their bank account, will be returned despite the 10 day statutory legal guidance. Perhaps they would have been a bit quicker to do the Exit-Check had the property been listed to re-let with this agent? Oh it has been listed for rent... The leaking roof was never repaired or any attempt to send a tradesman to view the hole. There's plenty of other Estate Agents and i would suggest exploring that option!

Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. All the best, Jeremy Collins – Director

1.00 /5

I enquired about a property marketed them. After numerous times of asking for the information I've never been contacted. If I was selling a property I'd use a more professional estate agent. A generic response to get back in touch after over four weeks of ignoring a potential customer. We're all adjusting to difficult trading practices. A phone call from your staff to fulfill a potential sale word of been more appropriate to resolve the issue. I've made numerous calls to no avail left messages and also emails.

Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. All the best, Jeremy Collins – Director

1.00 /5

Dissapionted seemed to be a huge cost for very little in return. Staff member assigned to my property was very fague and appeared not interested in any of my calls.

Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. Kind regards, Jeremy Collins - Director

1.00 /5

They were extremely rude and added a surprise charge of £800 for selling a house. Possibly the worst property agents I have ever met.

Reply from agent

Thank you for taking the time to leave a review. We are disappointed to hear you were dissatisfied with the service provided, despite the fact that we successfully sold your property. All our charges are clearly outlined in our contract which all customers are required to enter into when we commence the sale of your property. Kind regards, Jeremy Collins - Director

1.00 /5

The worst state agency. I have ever deal with very good in lying to people I will never trust them for anything Or even recommend them to anyone 😤 never …

Reply from agent

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. Having spoken to our Cleveleys team with regard to your review I remain confident that our staff are honest and trustworthy. We take any allegations of dishonesty extremely seriously and would be grateful if you would be willing to expand on your review. Please contact our Cleveleys branch manager, Sarah Days, at cleveleys@farrellheyworth.co.uk so we can conduct a full investigation of this matter. Kind regards, Jeremy Collins - Director

Contact details
Opening hours

Unknown

Address

Highfield Road, Blackpool , Lancashire, FY4 2JA, North West, UK, FY4

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