So, Me and my girlfriend have been renting with this company since Nov 2018, Since then we have had nothing but issues. Firstly, i appreciate that in most rented properties, issues will arise. And like most, we experienced such issues and contacted farrell and hayworth about the problems we were having. Each and everytime, we have waited weeks before any acknowledgment, then further weeks before anything is resolved, in which i find absolutley out of order! Forgive me but what on earth do we pay rent for? To be ignored? To be made to feel like its our own fault, when it certainly isnt? To be emailed back after a month of having no hot raidators down stairs? To have a broken fire alarm thats due to the installation wiring? To be told "leave it with us Mr Brown"... but literally get ghosted gor 6weeks....its baffling all this. Fast forward 6 months, we now have a 10week old baby, and personally, i feel farrell and hayworth do not care that we have not had a working fire alarm working upstairs for 2 months... i mean come on! Its health and safety 101! In all due respect, i do not blame the landlord for any part in this, i blame the letting agents, the customer service, the values the company upholds, the drive, focus and mission of a company that really puts no valued care into its customers and its practices! Sorry about the essay but companies like this need revamping, shaking up and put emphasis on care for the customers that pay them!