Thank you for sharing your feedback, we sincerely apologise for any difficulties you encountered in reaching us. Due to the high demand for rental properties and the volume of inquiries we receive, we may not always be able to respond to every query as promptly as we would like. However, please rest assured that we are continuously working to improve our communication channels to ensure that all inquiries are addressed in a timely manner. Regarding the issue with pets, we understand the importance of providing accurate information to our prospective tenants. However, the decision to accept pets is entirely at the discretion of the landlord. We aim to be transparent about such policies from the outset to avoid any misunderstandings. We value your feedback and take your comments seriously. We would be keen to continue to assist you in finding the right rental property. Once again, we apologise for any inconvenience caused, and we appreciate your understanding. Best regards, Jeremy Collins Director Farrell Heyworth