Very disappointing customer service & basic courtesey. Two viewings of a property last week, initial offer was rejected so asked to be kept informed of any further interest or offers whilst we assess a 2nd offer this week. Now find the house is sold without even a courtesey call or chance to increase our offer. Will be putting our listing elsewhere sadly. 11.09.24 in reply to Jeremy - Thank you, no written request has yet been recieved, nor were we advised this would be the process going forward. Considering all communication had previously been verbal or in person why write to me for something so important! Actually makes it worse, but then you had another offer so why make the effort i guess. But thank you for taking the time to contact me on this occasion.