Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. We understand that sometimes the process of securing a property can be frustrating. There is a lot of documentation required in the process to protect both your landlord and yourself during your tenancy. I’m delighted to hear you have now moved in to your new home and wish you all the best during your tenancy. If you need any further assistance please call our tenancy team who will be more than happy to help. Kind regards, Jeremy Collins - Director