We appreciate your feedback regarding your experience. In this case, we believe we followed the appropriate procedures. We initially reached out for further details after receiving your enquiry, as you are aware we qualify all viewings to ensure viewers can progress with a sale. As soon as this information was received, we attempted to arrange a viewing for you, we were informed by the second agent involved in the sale that the property had been sold. This was the first instance we were made aware of the sale. We understand your frustration and strive to provide clear communication and efficient service to all our clients. If you have any further questions or concerns, please feel free to reach out to our branch team directly. Best regards, Jeremy Collins Director Farrell Heyworth