The girl on the phone is clueless, she doesn’t know the area or the price of the property they are advertising

Not answering calls during opening hours on mutiple ocassions when attempted. Past reviews indicate that this is a reoccurring issue that needs to be dealt with as a priority. If you do not have the resources to cover main duties such as call handling this could lead to loss of business overall.

Call office phone, never any answer, business shows open on Google. Poor customer service.

Rang Mayets to put in an offer on a house to be told by the rude guy on the phone that they would only be looking for offers over £150,000 even though it’s on for £145,000. Since then I’ve emailed to forward my offer with DIP but no reply. The one thing that an estate agent’s needs is good communication and they just haven’t got it!!!

Extremely rude customer service on the phone. The young lad on the phone is really rude when speaking in general, picking up the phone there is no welcome, communication and professionalism is extremely rude. I had a house viewing booked which took nearly 10 minutes to book over the phone. He had booked me for a viewing I didn't even ask for. Then rearranged to a time we had agreed on. The next day( day of the viewing) he rang and I picked up and no apologies no professionalism, just said "you can't do 2pm, it'll have to be 3pm or 4pm". I asked why as we had agreed on the time 24 hours ago and his response was "our agent is another meeting with a customer and they have more priority over you" which I found extremely rude. We then agreed to 3pm and the estate agent was late and didn't much details or information on the house. Quite disappointed considering how popular the company seems to be- work needs to be done on customer service .

STAY AWAY. I was purchasing a property through Mayets and at first, things were going smoothly. My mortgage offer was accepted in 2-3 days and I’d paid my for my solicitors to start work. This is when communication stopped from Julie and her team for almost 2 weeks. She stopped answering calls. One minute she was “in a meeting” and promised to call back and the next she’s “out of office”. Finally, after numerous attempts when I managed to make contact, her attitude suddenly turned nasty and the nice act was quickly dropped. She informed she has now accepted a “significantly higher” offer for the house I was purchasing. I was confused as to how this was possible as she had given written and verbal confirmation my offer was accepted and I’d started work to progress the sale. I expressed my frustration as I’d spent hundreds on my solicitors and broker and she did not stick to her word, therefore I’d lost out on a lot of money. Julie stated that legally she is not at fault and is still able to accept higher offers and continue with viewings despite already accepting an offer. She mentioned countless times that continuing with viewings and accepting new offers was not against the law and unfortunately, this is how things work. I said I am not threatening legal action but does your word mean nothing? But unfortunately, as she wasn’t doing anything against the law, she was happily in the clear. Just know, if your offer is accepted, this means nothing and her word means absolutely nothing. Be prepared to lose your solicitor and broker fees. Her communication was atrocious and her lack of empathy was abysmal. To top it all off, the cherry on the cake was her asking why I couldn’t buy another property off her (which was £75,000 more than the property she retracted the offer from) “because I have a good job so can afford it”. I’d gladly never work with her again.

Unresponsive. Do not answer calls . Managed to get through after a week of numerous calls to arrange an appointment. After taking details and saying they will call back with a time, had nothing for another week! Extremely unprofessional

Strong NOT recommend renting! In the beginning, Julie was a so kind and friendly act However, it will soon change when there are issues she wants to avoid despite it being her real job. When I received the keys and the house was filthy. I haven't received the EICR. All her promises weren't kept. It takes days/weeks to respond. ignore all work to be done. The agency hasn't done any inventory check and after trying to charge for things that are not in your lease. The only way to get any movement from Julie was to involve Housing standards. Once she was notified, her agressive behaviour made me decide to leave the property If you want to see her bad attitude on display when she doesn't get her way, just look at her responses to negative reviews. She doesn't accept that she might be in the wrong, just the same attitude you'll encounter when you try to ask her to do something.

Wanted to view a property but the rude women on phone did not entertain unless I agree to offer a certain price.. asked to see the property in person and got told the pictures is what you will see, it is what it is.. would not recommend such attitude to deal with..