STAY AWAY. I was purchasing a property through Mayets and at first, things were going smoothly. My mortgage offer was accepted in 2-3 days and I’d paid my for my solicitors to start work. This is when communication stopped from Julie and her team for almost 2 weeks. She stopped answering calls. One minute she was “in a meeting” and promised to call back and the next she’s “out of office”. Finally, after numerous attempts when I managed to make contact, her attitude suddenly turned nasty and the nice act was quickly dropped. She informed she has now accepted a “significantly higher” offer for the house I was purchasing. I was confused as to how this was possible as she had given written and verbal confirmation my offer was accepted and I’d started work to progress the sale. I expressed my frustration as I’d spent hundreds on my solicitors and broker and she did not stick to her word, therefore I’d lost out on a lot of money. Julie stated that legally she is not at fault and is still able to accept higher offers and continue with viewings despite already accepting an offer. She mentioned countless times that continuing with viewings and accepting new offers was not against the law and unfortunately, this is how things work. I said I am not threatening legal action but does your word mean nothing? But unfortunately, as she wasn’t doing anything against the law, she was happily in the clear. Just know, if your offer is accepted, this means nothing and her word means absolutely nothing. Be prepared to lose your solicitor and broker fees. Her communication was atrocious and her lack of empathy was abysmal. To top it all off, the cherry on the cake was her asking why I couldn’t buy another property off her (which was £75,000 more than the property she retracted the offer from) “because I have a good job so can afford it”. I’d gladly never work with her again.