Dear Lucas, Thank you for your review. There has been delays with work because you would not allow access to the tradesmen allowing access only at limited times. The property was in good order and the issue with the meter was with the energy company and not a maintenance issue therefore we were not able to resolve this. Although it was out of our control you reported the matter to Housing Standards when the property was an excellent property. It was given a full clean before you moved in and you did not mention anything. It is a legal requirement to provide an EICR which was given to you and you even signed to confirm this. acknowledge receipt. We treat all our tenants with complete respect and maintain our properties to a high standard. You expected everything to be done yesterday only at your convenience which was not always compatible with our tradesmen but we did our best to accomodate. A legitimate DPS claim was made which you agreed with we did NOT make any invalid claims. Your accusation is not true! Please read our reviews! We wish you all the best. Kind regards Julie