Thank you for your review. I am sorry that our service did not meet your expectation but I do not know ho you are or whether you are a genuine customer. Please can you contact us so that we can rectify the situation. Kind regards Julie

Dear Agata, Thank you for your totally unjustified review. The collection of the board has been totally out of our control. You are not our customer and you are totally unjustified in your comments regarding our service. If you would like to take time to read our reviews you will see the high standard of service we offer. None of the other residents or my tenant has had an issue with the board so I am not sure why it has caused you so much distress to have to take the time to write a review. We apologise for any inconvenience caused and would be grateful if you can please delete this. Kind regards Julie Mayet

Dear Shoaib, Thank you for taking the time to leave us a review. We will not tolerate such threatening and intimidating behaviour. Like all our tenants you need to comply with our policies and procedures. We have hundreds of tenants to deal with therefore, we cannot attend to you immediately. If you would like further clarification of our policies and procedures we are more than happy to provide this. Kind regards Julie Mayet

Thank you for your review and I canoot address any issue as a non-customer as you have not left any comments! Thank you

Dear Dr Hassan, I am very disappointed to read your review. I have had no dealings with you since you moved in as you ignored all my phone calls and you have been very difficult to deal with. As you know I was not responsible for managing the property. I was instructed to check you out of the property which was dirty and not in a fit state to be relet. As professional people this was totally unacceptable hence your wife was requested to clean it and hand it back in the condition it was given to you. Had you done this in the first place there would have been no stress. Your issues were clearly with the landlord who rightly delayed check out.You have also quickly forgotten how I worked all sorts of unsociable hours including weekends and late evenings doing the viewings and answering your phone calls to move you into the property which further makes your review totally unjustified! I have spoken with your wife who had no justification and I would be grateful if you can please delete this review. Kind regards Julie Mayet

Dear Wayne, Your issues are clearly with your landlord as we are not the managing Agents and he has spent a substantial amount on repairs but you remain unsatisfied. Also the certificates were sent to your mother which you have both signed to say you have received which I will email to you therefore, your review is totally unjustified. As it is illegal to rent a property without any safety certificates and we fully comply with all legislative requirements.Thank you.

Dear Nicole, thank you for your review but we do not have any records of you being our customer. I believe you are working with a competitor agent to do this as you have given Your Move a five star rating on the same day and two other agents a one star rating. I would be grateful if you can please delete this otherwise I will be taking further action. Kind regards Julie