Extremely rude customer service on the phone. The young lad on the phone is really rude when speaking in general, picking up the phone there is no welcome, communication and professionalism is extremely rude. I had a house viewing booked which took nearly 10 minutes to book over the phone. He had booked me for a viewing I didn't even ask for. Then rearranged to a time we had agreed on. The next day( day of the viewing) he rang and I picked up and no apologies no professionalism, just said "you can't do 2pm, it'll have to be 3pm or 4pm". I asked why as we had agreed on the time 24 hours ago and his response was "our agent is another meeting with a customer and they have more priority over you" which I found extremely rude. We then agreed to 3pm and the estate agent was late and didn't much details or information on the house. Quite disappointed considering how popular the company seems to be- work needs to be done on customer service .