Sold a property through them wouldn't use again very un professional.NegativeProfessionalism

As a new tenant new to the area I have moved into a property with a child age 7 without support to try and activate my electricity. As I don’t have access to my meter there is a longer delay. Therefore, without heating warm water or electricity to cook a meal. I’ve had to rely on family to bring meals and candles for light. I moved into the property without an inventory list been done to the property and I had to carry it out myself and I realised a window in the lounge area is continuously open because the maintenance of the property was not met. It’s been over a week and I haven’t had a date for when the outstanding repairs will be done. If this was winter the conditions my son and I would be living in would not be habitable. Advise: when u view the property take a housing officer with u to inspect the property fully and carry out your own inventory list so before you pay anything all outstanding queries and maintenance are done to the property. 19/8/2020 - You do have my details and I am still waiting for a telephone call from your office to advise when the work is going to be carried out.NegativeResponsiveness, Quality, Professionalism, Value

I drive one hour for the property viewing to find out that nobody is there. Called them to ask if the agent on the way, but was told appointment is cancelled? No apology, just saying they have sent out the email and text. No text received at all, now checked that their email gone to junk mail so I didn’t even see it. Their email doesn’t explain why they cancel the appointment. Disappointed, waste of the day and waste of petrol. Very unprofessional, bad communication.

I currently rent with Belvoir and for my current place I had to book a viewing 3 times as they kept not showing up and took me a couple months to get my back door keys because they lost them. Constantly get called a liar and told I've not booked a viewing. I booked a viewing today for another property with Belvoir and they did not show up even though I spoke to them the day before. One of the members of staff called me back on his mobile to give me abuse and call me a liar that I didn't book a viewing. I booked time off work and went out of my way to view this property today. I tried speaking to manager and was told his employee told him a different story. Of course he is going to say that. Very unprofessional company. Always lose things and treat tenants poorly. I was asked if I wanted to rearrange a viewing but told them no, and I will be looking for another property as I no longer want to be with Belvoir. They better give me my deposit money back to. Hope they haven't lost that!! If you live in the west midlands area do not bother using them!!NegativeResponsiveness, Quality, Professionalism

I'm a current tenant of a Belvoir! managed property in Sedgley and I am appalled at the lack of customer service that I have received following (yet another) issue with the property. I returned home from work late last night to find that the lock to the outer door was broken, meaning I could not gain access to my home. I called the emergency number 3 times to try and report the issue....it is now 11 hours later and I've still not received a call back and still have not been able to enter my home, causing both stress and additional costs. I have tried calling the office today but no one picks up. I've never experienced such a total lack of competency.NegativeResponsiveness

Please avoid by all means, they're the worst letting agents you could ever rent from or do business with. The customer service is the worst ever, very rude and would hung up phone on you in the middle of a conversation; they tell a lot of lies, even when you ask to speak to the manager, they would reply that the manager is in a meeting, and he will never call you back or return your call, everyone in the company don't have empathy for human, have never seen a mean set of people as them; regretted ever coming to rent from them. Their failure to repair defects in the property (one of which was water leak in the property) left us a debt of nearly £900 pounds as Severn trent had to take out the money from our bank account. The leak which was not caused by us, as it was already an existing problem prior to our moving into the house, has now left us a debt of £900; and up till today, not even an apology from them in regards to this issue. Contacted the company to discuss the matter, but they rudely replied to my email that I should sort it out with Severn trent. This is just one of the many issues we had during our 9 months stay in the property. PLEASE AVOID THEM BY ALL MEANS NECESSARY.NegativeResponsiveness, Quality, Professionalism, Value

Appalling agents, do not

The worst customer service I have ever experienced. I put my flat up for let with them and had to consistently chase every agent I was involved with for information about viewings, feedback after viewings, potential tenants and when they might move in etc.. I was lied to about viewings taking place (I'd receive automated texts telling me about legitimate ones but then be told over the phone others were happening when they clearly weren't). I had 2 tenancies supposedly fall through at the last minute with no reason why, after Belvoir had collected their nonrefundable holding fee. I was disrespected and deceived throughout the process, and wasted 6 months of time on these useless agents. Then, to top it off, they claimed to have returned my keys to me through the post and they have now gone missing. Absolutely disgusting treatment.

DO NOT USE

DISGUSTING, QUESTIONABLE PRACTICES. DO NOT NOT USE THIS ESTATE AGENTS!!!! They have left my heavily pregnant sister and her boyfriend who is a keyworker without a home! 3 MONTHS ago they paid a deposit and viewed a property. Online they advertise you will be in 5 to 10 days, THIS IS A Lie, DO NOT TRUST THEM OR PAY A DEPOSIT. 3 months later and they have not moved in! When asking what is going on, *horrible and condensending. There are other reviews saying they've been sworn at called a liar and had the phone put down. Constantly lying saying it is on the last stage, you will be in soon, we are just waiting for this, you will have the keys on Thursday. And when the dates came around and you ask what is going on he was rude and argumentative, arguing with her boyfriend telling them to take their deposit and go elsewhere, Turing away business like the unprofessional he is. He was answering the phone angry and saying not to contact them he will contact them, SO RUDE AND HE NEVER CONTACTED. Then got angry when we chased it up or asked for an update on the days he said they were moving in!!! He needs retraining in customer service or a warehouse job he is disgusting talking to people like that especially customers!!! WHY after 3 months and a long check would they go elsewhere when she cannot afford to wait for property checks again when she is about to give birth and we have a COVID 19 CRISIS!!! DISGUSTING POSITION TO LEAVE A YOUNG PREGNANT COUPLE IN. The worst part is we only now that they cannot move in full stop due to going over Robert and contacting the owner direct!!who is now acting like it was beyond their control. The Web of lies and rudeness wasn't!?!!! WHEN WOULD WE EVER BE TOLD IT WAS NOT GOING AHEAD AT ALL?!!!!! DISGUSTING DESPICABLE SERVICE I WILL BE CONTACTING THE OMBUDSMEN FOR THIS INDUSTRY AND THE NEWSPAPERS!!!! WHY LIE *!!! HE IS CLEARLY RACIST AS I CANNOT SEE ANOTHER REASON FOR THE EXTREME RUDENESS AND THE CONSTANT LIES ABOUT A MOVE IN DATE TO BE TOLD No! ALL REVIEWS SHOW TENANTS HAVE A BAD EXPERIENCE, LANDLORDS DON'T USE THESE PEOPLE AS YOU WILL MISS OUT ON SO MANY MONTHS OF POTENTIAL RENT DUE TO ROBERTS INCOMPETENCE AT HIS JOB. FIND ANOTHER ROLE THAT IS NOT CUSTOMER FACING YOU DISGUSTING EXCUSE OF A HUMAN!!!!!!!

I would not recommend

I would not recommend Belvoir,I’m still waiting to get my deposit back after we’ve been moved out of the property now.after four weeks we’ve done everything they’ve asked us to do regarding paperwork and proving that we don’t owe any outstanding bills on property’s ,but still disputing stupid little things.the money Has been released by my deposits.but Belvoir think they can hold onto it as long as possible. Think we should start charging interest because the quick enough to take the money off you and they’re not that quick and given it back.absolute joke.BUT I WILL GET THE MONEY BACK.?