I currently rent with Belvoir and for my current place I had to book a viewing 3 times as they kept not showing up and took me a couple months to get my back door keys because they lost them. Constantly get called a liar and told I've not booked a viewing. I booked a viewing today for another property with Belvoir and they did not show up even though I spoke to them the day before. One of the members of staff called me back on his mobile to give me abuse and call me a liar that I didn't book a viewing. I booked time off work and went out of my way to view this property today. I tried speaking to manager and was told his employee told him a different story. Of course he is going to say that. Very unprofessional company. Always lose things and treat tenants poorly. I was asked if I wanted to rearrange a viewing but told them no, and I will be looking for another property as I no longer want to be with Belvoir. They better give me my deposit money back to. Hope they haven't lost that!! If you live in the west midlands area do not bother using them!!NegativeResponsiveness, Quality, Professionalism