I've had quite a negative experience with them for a viewing and had the impression of an unprofessional services. However, my complaint was acted on after that by a manager and I am pretty happy with their approach. They assured me they arranged training for their staff and are more careful with their client communication. I've had a few follow-up calls. Hopefully they have improved, indeed.

Never respond to any of my emails. Applied for many properties never been given opportunity to view apart from one when agent was 30 minutes late.

Never respond to any of my emails. Applied for many properties never been given opportunity to view apart from one when agent was 30 minutes late.

If you d'not want to sell or rent ring Belvoir as they hang up on me 3 times in total. Chat is no different they make empty promises still waiting.

wasn't impressed.

We didn’t have a great overall experience selling with Belvoir. Initially, the appraisal was quick and efficient. The pictures looked amazing and within a week we had 12 viewings and 6 offers as our house was very popular. Despite this, we were encouraged to sell £5k below the asking price just to get a quick sale. Our buyer was unreliable from the start and despite our constant concerns, we were told by Belvoir that “she appears to be serious” even though after 3 months, she still hadn’t arranged a survey and had tried to knock the price down several times. We asked Belvoir to put the house back on the market, which they did reluctantly (as they wanted to keep this ‘serious’ buyer), we were not told about any interested parties until finally the ‘serious’ buyer dropped out because she couldn’t afford the house, we then suddenly had an influx of viewings come in the very same hour she dropped out (probably interested parties they had not told us about previously). Disheartened by our Belvoir experience, we signed up with Bartrams. We sold within a week at full asking price and an added bonus was they were £400 cheaper, so we made a whopping saving of £5400.