Very disappointing – would not recommend this agency My partner and I were looking to rent a house through this agency. We paid a holding deposit and both passed all reference checks. We have stable jobs, excellent income, and strong credit scores. Despite this, the agency suddenly informed us we needed a guarantor. Since we didn’t have one prepared, we offered a friend who is a homeowner. The agent told us this would be sufficient. Days later, they came back saying the guarantor didn’t pass the references and therefore the house would not be rented to us. This should have been made clear from the beginning. We even offered to pay a two-month deposit and to change the guarantor, but neither option was allowed. We feel misled – not only did they take our money, but they also wasted two weeks of our time and gave us false hope. Extremely unprofessional and disorganised behaviour from both the agent and the agency. Stay away.

I wish I could give half a star!

In the same industry my self for 15 years. Been rejected for a property, no reason given. Not even a call back after weeks, not even a response on email with a complaint! Utterly applauded with the customer service from all the staff in lettings, you’d think working in the same industry you’d help each other! THEY CLEARLY PICK AND CHOOSE THEIR OWN TENANTS. LANDLORDS PROBABLY DONT EVEN KNOW THEYVE BEEN OFFERED A GOOD TENANT! LANDLORDS AND TENANTS AVOID AT ALL COSTS!!! NOT TO BE TRUSTED!

I hoped for my queries to be followed up. A check list to see whether important jobs were complete would be useful. Times just ticking along and I’m still suffering with rodents years on. I feel very sad putting this review up. I understand your managing agents. But the manage is not there. I didn’t want to add the videos because this is way too public.

We consciously avoid any property's listed by this letting agents after our experience with them. We applied to rent a property, was waiting 7 weeks for a move-in date, we were ringing up weekly to check the progress of this and every time told that contractors were in the property doing some repairs and once these repairs were complete we would be given an official move-in date. After 7 weeks of waiting, we received an email to say that the landlord was no longer going forward with our application, no explanation as to why, we tried to contact the letting agents to ask what the reason for this was and received no communication back.

My experience with Belvoir has been extremely disappointing. Despite completing the sale, I still haven't received the keys. Multiple calls to their office have yielded no results, and their lack of communication is appalling. Throughout the process, I was bombarded with calls for updates, given unreasonable deadlines, and practically threatened with the seller pulling out. Now, at the crucial moment of completion, I'm met with silence and no keys. This level of unprofessionalism from the estate agent is unacceptable. I urge potential buyers to think twice before choosing Belvoir.

Just 1 piece of advice. Do not deal with them. They tell so many lies. Do not RISK your money and waste your time, stay away from them.

Beware tenants and neighbours of properties let by these people. I had a party wall knocked down in high winds in November 2021 and despite providing proof it's shared and confirming we're liable for half landlord is allowed to ignore all requests for repairs and Belvoir as the letting agency are allowing this. Poor tenants have an unsecured home and we are left with property needing repairs. Almost 2 years now and still no further on. This company feels its OK to let their landlords reduce the value of your property. Stay well clear. In response to the reply, there is plenty you could do to assist. You manage the property on behalf of the landlord, you won't provide me with the landlords details to take this up with them directly, you are the only link I have to the landlord and you will not act proactively in supporting the repair of a jointly owned brick wall on behalf of not only me but your tenants. The tenants have confirmed you are not helping them either. So, now almost 3 years later we still have a fallen wall and the tenants have an unsecured rear garden. I stand by my comments.

Extremely unhelpful, they refuse to do repairs, have to call 3,4 time before anyone picks up the phone. Extremely poor service

If i could put 0 stars i would, absolutely the worst tenancy agency i have ever had to deal with. They don't answer the phone, it literally rings and hangs up. I was overcharged on my electricity bill and they couldn't do anything because the apartment was privately owned so they were blaming the billing agent who also couldn't do anything because they management company didn't receive a notification from belvoir that my heaters weren't even working. Stacey was the one who i was in contact with and she was literally ignoring my emails and replying back as if she was using a template to respond to my emails. if i could describe in one word on my experience it would "shambles". DO NOT RECOMMEND AT ALL.