We had a great experience with Angel and the rest of the Maidenhead team. We were kept informed with regular updates. Very Friendly, efficient and professional. I wouldn’t hesitation to approach Prospect for their services again. Thanks

I usually don't write reviews unless the service has been brilliant, but in this instance the service was so bad I'm going to write a review and hopefully they will feel the need to improve their service. There's not much I expect from an estate agent; besides showing me the property, telling me all the details regarding the property in the contract and then handing me the keys once we're agreed......pretty simple really! I don't want to spend my time writing an essay so I will just list the things they did wrong: Sent the wrong letting agreement out 'twice', one without a 6 month break clause which we asked for. The second time with the wrong amount per month. The agent never replied to emails, we emailed him 3 times and he didn't get back to us, once with the same question hoping he would reply. They then send the same emails out again and again and again with questions you've already answered. Each time we called it was someone else relaying a message. We had to chase them to get the keys, then they gave us the wrong keys so we had to go to the estate agents and get the right ones. They sent us the wrong inventory list which had a charge for another client. Then they have their 'Landlord' app which is just a sales promotion app recommending all the utility services they are in bed with which send you sales emails everyday. The most unprofessional, unorganised and big shambles of a company I've ever gone with.

My worst experience with renting. Although I did not have too many problems with the first property I rented via prospect, it was with the second property where I experienced their true nature of being unreliable and unprofessional. The initial viewing itself had problems since the agent did not have the keys and I had to wait for 15 min after arrival. During the viewing the agent tried to convince me that the place was really amazing and had absolutely no problems. And as soon as I agreed to take it, they made me pay the holding deposit immediately and ASAP (most people have probably experienced this). The second sign of unprofessionalism was when I wanted to sign the contract and get things done, on top of them changing the moving date, I had to chase them daily for the contract, which was only provided during the last day before moving in. Notice the contrast when they want the money vs when a tenant wants to get things done. However, this was nothing compared to what I went through after that. I was later told by the landlord when I moved in after signing everything, that the housemate was crazy and had harassed a previous housemate who left due to that. There was no mention of this during the viewing and also during the weeks in between just before I moved in. So my advice is that these agents come with an agenda, which is solely to sell these places and really don't care about the wellbeing of the future tenants, so please do not believe everything that they say and be extra careful before you agree to anything.NegativeResponsiveness, Quality, Professionalism, Value

Rented a property and asked for a professional cleaning, as during these delicate times, cleaning should be the norm, not the exception. I've asked for a second viewing of the property, upon agreeing on the contract, but they just lied that it will be arranged, but it hasn't happen. One day prior my move date, we've got an e-mail stating that Prospect will be only part managing, meaning they only cash the rent and all the maintenance issue and all the other queries, will have to be addressed with the landlord. Moved in, on the check-in us and the check-in clerk agreed that the property wasn't professionally cleaned (wasn't even cleaned), as you can see the pictures, except for the oven and like 80% of the fridge/freezer. Hot water isn't working, one of the bathroom taps are leaking, one of the wall outlets is coming off from the wall, even the carpets haven't been hoovered. Bathroom, well, hair on the bathtub, timescale everywhere and water marks, toilet dirty. Wardrobes were dirty inside. The whole house is smelly. And one of the smoke alarms keeps beeping, the one near the boiler. Called the landlord and she claims she has cleaned the property and she will send someone to fix the boiler. When? We don't know. She said if I am not happy, than I should find somewhere else to live... That's just after 14 hours after the move. Prospect were communicative until they've got the deposit and first month rent. Then silence. The moving clerk wasn't even answering her phone (tried business hours, like 4 times during two weeks time). This is the service they're offering.NegativeResponsiveness, Quality, Professionalism, Value

Shady company- stay clear! Had our flat fully managed by Prospect as a let property. Rent was collected by them & usually took 3-4 days before we’d receive it. Head office Staff unresponsive & unhelpful. Our plans to move abroad changed so we let them know we no longer required their management & rent collection services. After explaining why, we were told it was fine and they were sorry to lose our business. A full year later they demand £275 to renew the lease or charge us the full balance of rent collection fees. Even though a year earlier there was no mention of fees to downgrade service and we did ask. We paid them £275 and they sent us £143 back. Seemed weird so I asked why in December 2019 and was told they’d get back to me and never did, surprise. Well here it is February and we still never received a new lease agreement and I’ve asked Prospect what the deal is. Apparently they took fees out of the £275 for the deposit scheme plus March 2019 rent collection fee even though I told them in January that I no longer required their services. I asked them in June 2019 as to why I was being charged a deposit scheme fee when in their terms & conditions it clearly states that deposits are to be deposited into a DPS scheme which is a free government backed deal. Moral of the story, if you want quality go to Romans or elsewhere.

Worst estate agency ever!! If I could give you less than one start, I would! We are renting with Prospect Estate Agents in Maidenhead and since we paid the holding fee they have completely abandoned us! Anything that we requested had to be chased multiple times! Only when we tried to switch the heating on we realised that it does not work! We obviously reported it immediately and they told us that it would have been sorted within 3 days, but no one got in touch with us and we are still chasing them to get this fixed! A property with no heating should have not be rented without appropriate communications as it is not habitable! They promise you lots of things, but none of these gets done until you threat them!

Despite selling our house in Maidenhead, Berks, in reasonable time ( in reality it was probably Rightmove ), Prospect are, without a doubt, one of the worst Estate Agents it has ever been my misfortune to deal with. It is filled with young, aspiring, 'salespeople' who appear to have little or no grasp or appreciation of the property market, and its needs. The 'after-sales' service was, quite frankly, Non Existent, and I doubt we would have ever exchanged & completed without the enormous help, friendliness, professionalism, and dedication to customer service, of the estate agents of the property we were buying. Prospect were, to put it bluntly, atrocious, rarely answering the phone or even calling back after messages were left (as an example, we asked on no less than 9 occasions, over two months, for the 'For Sale' sign to be updated to Sold or removed - it never was, despite the promises, and in the end I simply removed it myself and placed it down the side of the house, where it still remains 5-6 weeks later!). To sum up, Prospect is dedicated to selling, after that, you are on your own, so I have little choice but to say it is highly NOT RECOMMENDED.

Very disappointed, I was a buyer dealing with them(calls himself Jon). First they turned up late for the viewing , more than half hour. I had to wait outside in the cold with a baby. Next were their shady dealings. At every conversation the word "lets be fair to everyone" was used which put me off. First of all buyers are at receiving end, anyway nobody is fair to them :) . They did the usual bidding using me as a leverage, asking one for a price and telling the other to bid for a higher price. This is the most unfair system in the world since as a buyer you donot know what the other guy is offering. An auction is fair , atleast you know what the other guy is offering, here you are kept in the dark and they talk about fairness!. Lastly what put me off is they put a condition that I have to go with their solicitor and mortgage agent, ridiculous! and I guess they rejected my offer because of that, since I didnot agree to their ridiculous arrangements, and BTW they didnot even have the courtsey to let me know that the house has been sold ! Andy Chak