Excellent communication & a professional service. High initial rental cost - I was charged £300 on referencing fees for example on what was not a very expensive lease. Overall 4/5.

I would like to extend my thank you to Amber Forrester for managing the property I have letted for the last few months in my 2.5 yrs stay. It goes without saying that Amber has been the most responsible and best property manager representing Prospect during my stay here delivering exceptional and quality driven service which I appreciate a lot. Prospect has been a good estate agency for me. The level of customer service improved a lot ever since Amber became the property manager. Haroon Malik.

A pretty average experience of trying to rent through Prospect. Didn't seem on the ball, their finance vetting third party couldn't cope with a retiree with savings/investments. OK I guess if you're a wage earner who fits their spreadsheet model. The lettings side of Prospect tried their best to overcome the hurdles .

My experience of using this company was really mixed. My estate agent changed part way through purchase, Bernadette ended up looking after my case and was knowledgeable and very responsive / proactive in communication. I was grateful to have her help with navigating the process. At times I would have benefitted from more information - things like getting a Buyers Survey was never flagged to me as something I should be doing, if anything I was deterred from completing one. As a result it happened really late in the process and it was helpful and would have been more beneficial had it been done earlier so I could have used the outcome to negotiate on costs. I took the keys after buying the property from one of the agents who met me outside, no one asked for my name, let alone checked my ID which seems like an oversite when giving out keys to a property.

The lettings team at Prospect found us good quality tenants quickly, so we are very pleased with the service we received from everyone we dealt with. However, the sales team keep harrasing us with calls about selling our house through them despite being told many times we are not interested. We have complained on four occassions now but still the calls keep coming - we had another one earlier today. Sorry to air this publicly - but you did write to me asking for my views on your service! I would of awarded 5 stars to the letting team but the sales side of the company have let you down badly and we will certainly never use Prospect now for any future sales.

Overall bad experience with Prospect. Multiple cancelled bookings two hours before I was supposed to arrive - reason given as not having access to the property or forgetting someone else had already placed an offer. They cancelled a viewing and didn’t let me know until i’d called them to confirm on the same day. Overall reluctance to offer viewings when speaking to office staff. Really poor communication and disorganisation from this team - I would avoid using if possible.

Extremely Disappointing Experience with Prospects – Unprofessional and Unresponsive We viewed a property in Maidenhead through Prospects and clearly expressed our interest. We submitted our offer promptly and provided all the requested personal information. Despite this, every time we followed up, we were told that someone would get back to us — but no one ever did. We received no feedback, no updates, and were completely left in the dark. Our family is now stuck and frustrated because we were relying on their response to move forward. This level of service is unacceptable and deeply unprofessional. We expected far better from an agency like Prospects.

Stay well away - poor service and lack of ability. I usually don't write reviews for estate agents as they get defensive when you give feedback, but in this instance the service was so bad I'm going to write a little review and hopefully they will improve. I have quite low expectations; besides showing me the property, telling me the details regarding the property and then handing me the keys....simple really! A few of the things they did wrong: Did not respond to emails 9 times out of 10. The agent would rarely answer the phone so it would just go to an automated answerphone. If you did get through to someone it would be a different area of the business who wouldn’t be able to help, they would take a message and you would never hear back. Didn’t know anything about the property they were selling. Said they would find out about various matters to do with the property and would follow up but never did. Talk badly about the seller of the property in front of me. Didn’t correspond with the solicitors during the process. Were asked to do work by the seller and got defensive and didn’t do it. Made promises about doing things or keeping to deadlines that they broke. Very unprofessional, disorganised and lacking knowledge of the property or the process of buying and selling a house. They don’t offer any more of a service than a Purple Bricks or Strike type of online estate agents. Expecting a bland response to this review asking me to email a general inbox with more details… just do the job well in the first place…