Rented a property and asked for a professional cleaning, as during these delicate times, cleaning should be the norm, not the exception. I've asked for a second viewing of the property, upon agreeing on the contract, but they just lied that it will be arranged, but it hasn't happen. One day prior my move date, we've got an e-mail stating that Prospect will be only part managing, meaning they only cash the rent and all the maintenance issue and all the other queries, will have to be addressed with the landlord. Moved in, on the check-in us and the check-in clerk agreed that the property wasn't professionally cleaned (wasn't even cleaned), as you can see the pictures, except for the oven and like 80% of the fridge/freezer. Hot water isn't working, one of the bathroom taps are leaking, one of the wall outlets is coming off from the wall, even the carpets haven't been hoovered. Bathroom, well, hair on the bathtub, timescale everywhere and water marks, toilet dirty. Wardrobes were dirty inside. The whole house is smelly. And one of the smoke alarms keeps beeping, the one near the boiler. Called the landlord and she claims she has cleaned the property and she will send someone to fix the boiler. When? We don't know. She said if I am not happy, than I should find somewhere else to live... That's just after 14 hours after the move. Prospect were communicative until they've got the deposit and first month rent. Then silence. The moving clerk wasn't even answering her phone (tried business hours, like 4 times during two weeks time). This is the service they're offering.NegativeResponsiveness, Quality, Professionalism, Value