I would say zero star! Maidenhead branch took details twice in different months never bothered to come back. Only time i got such experience from estate team.

Enquired about a property to be told it's under offer. A week later the property still had not been updated so enquired again, it's now had an offer accepted. Property still not updated on online portals, showing as available. This is against Rightmove rules and the agent is doing it to get more exposure.

They could not be less professional, and insist on tying their hands behind their backs using the useless GoodLord web site for references. Most renters require 30 times the monthly rent. If you're shopping for a house at 3,000 pm, you'll need 90,000GBP. Anyone with that capital would have it investing in the stock market. That's not acceptable for GoodLord. You'll have to sell all your shares and convert them to cash. Absolutely ridiculous. So you're living in your new house losing earnings every day? I don't think so.

We had a great experience with Angel and the rest of the Maidenhead team. We were kept informed with regular updates. Very Friendly, efficient and professional. I wouldn’t hesitation to approach Prospect for their services again. Thanks

I usually don't write reviews unless the service has been brilliant, but in this instance the service was so bad I'm going to write a review and hopefully they will feel the need to improve their service. There's not much I expect from an estate agent; besides showing me the property, telling me all the details regarding the property in the contract and then handing me the keys once we're agreed......pretty simple really! I don't want to spend my time writing an essay so I will just list the things they did wrong: Sent the wrong letting agreement out 'twice', one without a 6 month break clause which we asked for. The second time with the wrong amount per month. The agent never replied to emails, we emailed him 3 times and he didn't get back to us, once with the same question hoping he would reply. They then send the same emails out again and again and again with questions you've already answered. Each time we called it was someone else relaying a message. We had to chase them to get the keys, then they gave us the wrong keys so we had to go to the estate agents and get the right ones. They sent us the wrong inventory list which had a charge for another client. Then they have their 'Landlord' app which is just a sales promotion app recommending all the utility services they are in bed with which send you sales emails everyday. The most unprofessional, unorganised and big shambles of a company I've ever gone with.

Terrible service. We were in a chain with Prospect estate agents. Paul and Beth lied to us the whole sales process about the length of the chain, right up to the day we thought we were going to exchange. After a lengthy 6 months, the sale has now fallen through. Worst estate agents I have dealt with over the years.

Absolute liars!! Kept a whole chain in the dark about the true extent of the chain length as claimed it was “in their clients best interests” it really wasn’t and now after months of being fed lies the chain collapsed due to their lies. Stay well clear of this company they will cost you time, money and health issues.

My worst experience with renting. Although I did not have too many problems with the first property I rented via prospect, it was with the second property where I experienced their true nature of being unreliable and unprofessional. The initial viewing itself had problems since the agent did not have the keys and I had to wait for 15 min after arrival. During the viewing the agent tried to convince me that the place was really amazing and had absolutely no problems. And as soon as I agreed to take it, they made me pay the holding deposit immediately and ASAP (most people have probably experienced this). The second sign of unprofessionalism was when I wanted to sign the contract and get things done, on top of them changing the moving date, I had to chase them daily for the contract, which was only provided during the last day before moving in. Notice the contrast when they want the money vs when a tenant wants to get things done. However, this was nothing compared to what I went through after that. I was later told by the landlord when I moved in after signing everything, that the housemate was crazy and had harassed a previous housemate who left due to that. There was no mention of this during the viewing and also during the weeks in between just before I moved in. So my advice is that these agents come with an agenda, which is solely to sell these places and really don't care about the wellbeing of the future tenants, so please do not believe everything that they say and be extra careful before you agree to anything.NegativeResponsiveness, Quality, Professionalism, Value

Rented a property and asked for a professional cleaning, as during these delicate times, cleaning should be the norm, not the exception. I've asked for a second viewing of the property, upon agreeing on the contract, but they just lied that it will be arranged, but it hasn't happen. One day prior my move date, we've got an e-mail stating that Prospect will be only part managing, meaning they only cash the rent and all the maintenance issue and all the other queries, will have to be addressed with the landlord. Moved in, on the check-in us and the check-in clerk agreed that the property wasn't professionally cleaned (wasn't even cleaned), as you can see the pictures, except for the oven and like 80% of the fridge/freezer. Hot water isn't working, one of the bathroom taps are leaking, one of the wall outlets is coming off from the wall, even the carpets haven't been hoovered. Bathroom, well, hair on the bathtub, timescale everywhere and water marks, toilet dirty. Wardrobes were dirty inside. The whole house is smelly. And one of the smoke alarms keeps beeping, the one near the boiler. Called the landlord and she claims she has cleaned the property and she will send someone to fix the boiler. When? We don't know. She said if I am not happy, than I should find somewhere else to live... That's just after 14 hours after the move. Prospect were communicative until they've got the deposit and first month rent. Then silence. The moving clerk wasn't even answering her phone (tried business hours, like 4 times during two weeks time). This is the service they're offering.NegativeResponsiveness, Quality, Professionalism, Value