Awful property management team.

Shady company- stay clear! Had our flat fully managed by Prospect as a let property. Rent was collected by them & usually took 3-4 days before we’d receive it. Head office Staff unresponsive & unhelpful. Our plans to move abroad changed so we let them know we no longer required their management & rent collection services. After explaining why, we were told it was fine and they were sorry to lose our business. A full year later they demand £275 to renew the lease or charge us the full balance of rent collection fees. Even though a year earlier there was no mention of fees to downgrade service and we did ask. We paid them £275 and they sent us £143 back. Seemed weird so I asked why in December 2019 and was told they’d get back to me and never did, surprise. Well here it is February and we still never received a new lease agreement and I’ve asked Prospect what the deal is. Apparently they took fees out of the £275 for the deposit scheme plus March 2019 rent collection fee even though I told them in January that I no longer required their services. I asked them in June 2019 as to why I was being charged a deposit scheme fee when in their terms & conditions it clearly states that deposits are to be deposited into a DPS scheme which is a free government backed deal. Moral of the story, if you want quality go to Romans or elsewhere.

Worst estate agency ever!! If I could give you less than one start, I would! We are renting with Prospect Estate Agents in Maidenhead and since we paid the holding fee they have completely abandoned us! Anything that we requested had to be chased multiple times! Only when we tried to switch the heating on we realised that it does not work! We obviously reported it immediately and they told us that it would have been sorted within 3 days, but no one got in touch with us and we are still chasing them to get this fixed! A property with no heating should have not be rented without appropriate communications as it is not habitable! They promise you lots of things, but none of these gets done until you threat them!

Despite selling our house in Maidenhead, Berks, in reasonable time ( in reality it was probably Rightmove ), Prospect are, without a doubt, one of the worst Estate Agents it has ever been my misfortune to deal with. It is filled with young, aspiring, 'salespeople' who appear to have little or no grasp or appreciation of the property market, and its needs. The 'after-sales' service was, quite frankly, Non Existent, and I doubt we would have ever exchanged & completed without the enormous help, friendliness, professionalism, and dedication to customer service, of the estate agents of the property we were buying. Prospect were, to put it bluntly, atrocious, rarely answering the phone or even calling back after messages were left (as an example, we asked on no less than 9 occasions, over two months, for the 'For Sale' sign to be updated to Sold or removed - it never was, despite the promises, and in the end I simply removed it myself and placed it down the side of the house, where it still remains 5-6 weeks later!). To sum up, Prospect is dedicated to selling, after that, you are on your own, so I have little choice but to say it is highly NOT RECOMMENDED.

Very disappointed, I was a buyer dealing with them(calls himself Jon). First they turned up late for the viewing , more than half hour. I had to wait outside in the cold with a baby. Next were their shady dealings. At every conversation the word "lets be fair to everyone" was used which put me off. First of all buyers are at receiving end, anyway nobody is fair to them :) . They did the usual bidding using me as a leverage, asking one for a price and telling the other to bid for a higher price. This is the most unfair system in the world since as a buyer you donot know what the other guy is offering. An auction is fair , atleast you know what the other guy is offering, here you are kept in the dark and they talk about fairness!. Lastly what put me off is they put a condition that I have to go with their solicitor and mortgage agent, ridiculous! and I guess they rejected my offer because of that, since I didnot agree to their ridiculous arrangements, and BTW they didnot even have the courtsey to let me know that the house has been sold ! Andy Chak